- Details
The M-Enabling Australasia 2013 conference was held on 14-15 August in Sydney, Australia. The two days consisted of enthralling discussions and practical presentations about mobile technologies and how they can benefit people with disability and older consumers.
Read more: M-Enabling 2013 highlights video
Write comment (0 Comments)- Details
ACCAN, Australia's peak body for communications consumers, has written an open letter to Google Australia & New Zealand managing director, Ms Maile Carnegie, calling on Google to follow its own mission statement and make online information 'universally accessible' by making its reCAPTCHA service fully accessible.
Read more: ACCAN asks Google to follow its own mission statement
- Details
ACCAN, along with a number of Australian disability organisations, recommend that all governments, businesses and organisations immediately remove all inaccessible CAPTCHAs from their websites and replace them with accessible alternatives.
- Details
ACCAN's fine print project into misleading or unfair terms in telco consumer contracts was undertaken by researcher Dr Jeannie Paterson, a consumer law expert from Melbourne Law School. Dr Paterson examined the contracts for 42 products across ten providers.
- Details
Summary: Would you know if some of your consumer rights were left out of a telco contract? And could it end up costing you? ACCAN's fine print project reveals some concerning findings, with the ACCC asked to step in to protect consumers.
Read more: Unfair and misleading fine print could be costing you
Write comment (0 Comments)- Details
This Sunday 26 January, the ACCAN team will be down at Yabun, Australia's biggest Indigenous festival with a range of useful info and giveaways. We also have a fantastic print by emerging Indigenous artist Graham Toomey to give away to a lucky visitor to our stall.
Read more: ACCAN at Yabun 2014
Write comment (0 Comments)- Details
Summary: ACCAN policy officer Xavier O'Halloran describes an all-too-familiar experience with annoying telemarketers, and why ACCAN thinks we should hang up on their calls for good.
Read more: Hanging up on telemarketers for good
Write comment (0 Comments)- Details
This submission to the ACMA is about the type of regulation that should be introduced to ensure all consumers are able to make a fully informed choice on whether or not to take a backup battery when they are switched over to a fibre-based telephone service. This will happen to the vast majority of premises in Australia over the next seven years.
- Details
ACCAN and CHOICE's joint position statement on mobile commerce outlines the key consumer protection principles for m-commerce in the Australian market.
- Details
Summary: ACCAN and CHOICE have teamed up to make sure consumers are protected when using m-commerce.
Read more: Safe and smart payments for consumers
Write comment (0 Comments)- Details
Summary: Telstra has been fined over half a million dollars for failing to connect new landline phones in a timely manner, yet ACCAN is concerned that affected consumers are unaware of their right to compensation.
Read more: Telstra slugged for landline delays
Write comment (0 Comments)- Details
ACCAN’s NBN Consumer Guide is no longer current and is being reviewed to accurately reflect NBN rollout policy changes. We hope to have an updated guide available once the rollout policy changes are finalised.
Read more: The NBN is changing
Write comment (0 Comments)