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Peak telecommunications consumer body ACCAN has endorsed the Government's Bill to create a competitive global roaming market. The legislation will allow the ACCC to investigate, and if necessary, act on wholesale global roaming prices between Australia and New Zealand, with the potential for similar agreements with other countries. This will have a positive impact on Australian consumers, businesses, and telcos.

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Peak communications consumer group ACCAN says quarterly complaints data released today by the Telecommunications Industry Ombudsman (TIO) shows an overall decrease in complaints, yet excess data charges and connections in NBN areas are a concern.

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ACCAN, CHOICE, and the Consumer Action Law Centre have joined forces to give you 4 quick tips on checking your phone bill to save money.

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Three leading consumer organisations have joined forces, calling on Australians to stop throwing away their monthly mobile phone allowance and help drive greater competition from providers.

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ACCAN believes the Do Not Call Register has been an important tool in protecting consumers from receiving unsolicited telemarketing calls and faxes. However, with approximately 9 million registered numbers and on average approximately 1 million new numbers registered every year, we believe it is time to redesign the Register and align it with the Spam Act 2003.

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ACCAN's engagement with rural, regional and remote consumers has continually highlighted the importance of improving mobile communications outside of urban centres. Better mobile coverage will yield a range of benefits to regional and remote Australia including improved business opportunities, better access to essential services and enhanced safety and well-being. 

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ACCAN's engagement with rural, regional and remote consumers has continually highlighted the importance of improving mobile communications outside of urban centres. Better mobile coverage will yield a range of benefits to regional and remote Australia including improved business opportunities, better access to essential services and enhanced safety and well-being.

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ACCAN has made a submission to the ACCC's Domestic Mobile Terminating Access Service (MTAS) Declaration Inquiry. ACCAN endorses the ACCC's preliminary finding that mobile voice and SMS termination services should be declared for five years.

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ACCAN, Australia's peak communications consumer body, says some consumers are being gouged by telcos for sending an SMS and has asked the ACCC to take action.

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Summary: The ACCAN Grants Scheme is now open and accepting applications for a total funding pool of $250,000.

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The first version of Our Broadband Future came out in 2010, but ACCAN is pleased to report that despite new government policy directions and many debates over recent years, the four key principles on broadband espoused in our original statement have stood the test of time:

    1. Broadband for all.
    2. No consumer should be worse off during the transition and following the implementation of the National Broadband Network (NBN).
    3. Robust consumer protections and consumer engagement.
    4. Sustaining a competitive and fair market.

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ACCAN has today released its updated broadband policy position – Our Broadband Future. This 2014 update takes into account the views of members expressed to us in consultations we held last year.

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