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There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!
We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.
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- 4 quick tips on checking your phone bill to save you money
- About the National Relay Service
- Avoiding phone and internet scams
- Can't get a problem fixed?
- Can’t afford to pay your bill?
- Creating strong, safe passwords
- Ending or changing a contract
- Hidden costs in free apps
- How to avoid 13 number bill shock
- How to avoid 1800 number call charges on mobiles
- How to avoid directory assistance call charges
- How to avoid smartphone bill shock
- How to choose a pre-paid calling card
- How to choose an internet service provider (ISP)
- How to get the best internet available
- How to make a complaint that gets heard
- How to make a complaint that gets heard - Easy English
- How to use less data on your smartphone
- Internet scams: how to protect yourself
- Introduction to Social Networking
- Mobile and broadband everyday money saving tips
- Mobile data: what you need to know
- My home broadband is slow or unreliable
- My mobile handset isn't working
- NBN switch-over tip sheet
- Poor mobile reception: what can you do?
- Privacy complaints: who can you turn to?
- Problem with customer service?
- Questions to ask before signing a phone contract
- Received an unexpectedly high bill
- Securing your home or office Wi-Fi
- Sociability: social media for people with a disability
- Travelling overseas with a mobile phone
- VOIP: ways to save on home phone bill
- Your rights: captions on television
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Google will be holding an interactive seniors workshop at ACCAN and Telstra's upcoming M-Enabling Australasia 2013 conference, being held on 14-15 August in Sydney. This is the perfect opportunity for seniors of all technical abilities to ask Google volunteers some questions and learn plenty of valuable new skills.
Read more: "Getting online with Google" workshop
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Now is the time to register for the first M-Enabling initiative in the southern hemisphere, M-Enabling Australasia 2013, being held on 14-15 August in Sydney.
Why come along? This is the perfect opportunity for consumers, app developers, manufacturers, mobile service providers, government and other users to share their ideas and learn how smartphones and tablets can be made accessible for people with disability and older consumers – a relatively untapped market of millions of people.
Read more: Only 1 month until M-Enabling 2013
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Mobile technology is a potential game changer for people with disability and many older people; providing access and inclusion through usable, accessible and affordable mobile equipment and services.
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ACCAN is once again renewing its membership base, and we want you to join our cause. Our place as Australia's watchdog for communications consumers relies on the strength of our diverse membership base, which is why we're asking you to become an ACCAN member, or renew your existing membership.
Read more: Join ACCAN's fight for communications consumers
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Did you know that the quality standards and safeguards governing your traditional landline service do not apply to voice over IP (VoIP) products?
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The ACMA is holding community consultation on whether – in a converged media environment – broadcast codes of practice should be reviewed and if current 'regulatory interventions' are still relevant.
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The Department of Broadband Communications and the Digital Economy (DBCDE) has requested comment on two possible timeframes to implement closed captions on free-to-air multichannels once analogue TV is switched off at the end of 2013.
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Mobile carriers must come clean on exactly how their exorbitant global roaming fees are derived, the Australian Communications Consumer Action Network (ACCAN) says, as the federal government today announced a new international roaming standard that it is hoped will reduce the number of consumers suffering from global roaming bill shock.
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Australians who are Deaf, hearing or speech impaired will now be able to live more independently thanks to two new communications services switched on today.
Read more: National Relay Service upgrade improves lives of people with disability
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ACCAN has made a submission to the Internet Industry Association's review of its "icode". The icode is a voluntary code of practice for internet service providers (ISPs) to help address spam, malware, botnets, phishing, and other malicious activity on the internet.
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ACCAN has made a submission to the Senate Standing Committees on Legal and Constitutional Affairs' inquiry into the Privacy Amendment (Privacy Alerts) Bill 2013 that was recently introduced into Parliament. The Bill would introduce a "mandatory data breach notification" requirement on organisations to alert the Privacy Commissioner and affected consumers when their customers' personal information is lost or exposed. This would potentially allow consumers to take action, such as cancelling a credit card, before any of their leaked information causes serious harm.
Read more: Privacy Amendment (Privacy Alerts) Bill 2013 submission