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With the financial support of ACCAN, Deaf Australia, the national peak organisation for Deaf people in Australia, is undertaking a national online survey about mobile phone usage by Deaf people. If you are Deaf or hard of hearing, take the survey and be in the running to win an iPad mini.
Read more: Deaf Australia Survey
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The 2013 Round of the ACCAN Grants Scheme opens today with $265,000 available for organisations, or individuals who apply for funding before 2nd April.
The ACCAN Grants Scheme funds projects that help to work towards the organisation's vision of available, accessible and affordable communications services for all Australians.
Read more: $265,000 in funding available for telecommunications research & education
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This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds. Our research findings show that consumers looking to buy a pre-paid calling card are participating in what is essentially a lottery. With little useful information available about each card at the point-of-sale consumers run the very-real risk of purchasing a card that offers poor value for money.
Read more: Pre-paid calling cards: advertising, use and complaints processes in Australia
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Peak telecommunications consumer group ACCAN says the announcement made by Communications Minister Stephen Conroy today regarding the National Relay Service (NRS) will save lives through a new service that will enable Deaf, hearing impaired and speech impaired Australians to contact emergency services via SMS.
Read more: Emergency SMS for Deaf Australians will save lives
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ACCAN has released its 2013 Grants Scheme Guidelines ahead of the 2013 round of the ACCAN Grants Scheme, which opens Monday 18th February.
Read more: 2013 Grants Scheme opening soon
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NBN Co’s Special Access Undertaking (SAU) is an important document containing promises from NBN Co about how it will allow access to its network and what services it will offer to telecommunications providers.
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New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.
Read more: Small Business Telecommunications Service Use and Experience
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New research by leading telecommunications analyst firm Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.
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ACCAN represents consumer interests on the Australian Communications & Media Authority (ACMA) Closed-Caption Committee, which has provided advice on developing a standard for quality closed captions on Australian television.
ACCAN applauds the Australian Government for its recognition of the importance closed captions play in providing meaningful access to television for many Australian consumers.
Read more: ACCAN submission to ACMA draft standard on closed-caption quality
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Download: The Bottom Line - Summer 2012 [Adobe Acrobat PDF - 4.08 MB]
Download: The Bottom Line - Summer 2012 [Word Document - 70 KB]
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Download: The Privacy Issue - Winter 2012 [Adobe Acrobat PDF - 4.34 MB]
Download: The Privacy Issue - Winter 2012 [Word 2007 Document - 38.34 KB]
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Download: Access All Areas - Autumn 2012 [Adobe Acrobat PDF - 3.08 MB]
Download: Access All Areas - Autumn 2012 [Word 2007 Document - 35.48 KB]