- Details
Summary: ACCAN and CHOICE have teamed up to make sure consumers are protected when using m-commerce.
Read more: Safe and smart payments for consumers
Write comment (0 Comments)- Details
Summary: Telstra has been fined over half a million dollars for failing to connect new landline phones in a timely manner, yet ACCAN is concerned that affected consumers are unaware of their right to compensation.
Read more: Telstra slugged for landline delays
Write comment (0 Comments)- Details
ACCAN’s NBN Consumer Guide is no longer current and is being reviewed to accurately reflect NBN rollout policy changes. We hope to have an updated guide available once the rollout policy changes are finalised.
Read more: The NBN is changing
Write comment (0 Comments)- Details
In November 2013, the Minister for Communications called for identification of areas for possible regulatory reform as part of the Federal Government’s policy to streamline the impact of regulation on business, government and the community.
Read more: Deregulation: Initiatives in the Communications Sector
- Details
Australians need fast reliable broadband as soon as possible so we don't fall behind other economies around the world. The Coalition's election pledge on broadband was to use a mix of technologies to speed up the rollout of the NBN and provide all Australians with download speeds of at least 25mbps by the end of 2016. The minimum speed accessible to all was promised to rise to 50mbps by the end of 2019 for 90% of those living in the fixed-line footprint (FTTP, FTTN and HFC).
Read more: What the NBN Strategic Review means for consumers
Write comment (0 Comments)- Details
Download: 
A new dawn for telcos?2.97 MB
Download accessible version: 
A new dawn for telcos?73 KB
- Details
Lime Telecom, a pre-paid calling card operator, has been directed to comply with the industry's code having ignored a prior warning from the regulator. The ACMA has found the service provider consistently failed to provide consumers with basic information on prices, expiry dates and fees.
Read more: Regulator steps up action against repeat offender Lime Telecom
Write comment (0 Comments)- Details
ACCAN commissioned ACA Research to analyse the global roaming charges of 12 popular providers across the top ten overseas destinations visited short-term by Australian residents. The research took place during July and August 2013 but was was updated with new pricing details in September and October 2013.
- Details
Anglicare Victoria's Hardship Survey 2013, part-funded by ACCAN, surveyed 325 low-income clients regarding their access to telecommunications and whether they struggle to afford these services. Participants were taken from across 25 emergency relief and financial counselling services in metropolitan and non-metropolitan Victoria.
- Details
ACCAN, Australia's peak body for communications consumers, congratulates Telstra on its plan to delete discriminatory online CAPTCHA tests from its websites and encourages other providers and businesses to follow suit.
Read more: Telstra to kill CAPTCHA: ACCAN calls on others to follow
- Details
ACCAN has made a submission to the Australian Law Reform Commission inquiry into the protection of privacy in the digital era. The inquiry examined how a proposed introduction of a statutory cause of action for serious invasions of privacy might be designed.
- Details
ACCAN has made a submission to the Telecommunications Industry Ombudsman (TIO) 'Publishing Comparative Complaints Data' Inquiry. The inquiry asked whether the TIO should contextualise the complaints it receives by the number of 'services in operation' for each telecommunications provider.