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A new dawn for telcos?2.97 MB
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A new dawn for telcos?73 KB
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Lime Telecom, a pre-paid calling card operator, has been directed to comply with the industry's code having ignored a prior warning from the regulator. The ACMA has found the service provider consistently failed to provide consumers with basic information on prices, expiry dates and fees.
Read more: Regulator steps up action against repeat offender Lime Telecom
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ACCAN commissioned ACA Research to analyse the global roaming charges of 12 popular providers across the top ten overseas destinations visited short-term by Australian residents. The research took place during July and August 2013 but was was updated with new pricing details in September and October 2013.
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Anglicare Victoria's Hardship Survey 2013, part-funded by ACCAN, surveyed 325 low-income clients regarding their access to telecommunications and whether they struggle to afford these services. Participants were taken from across 25 emergency relief and financial counselling services in metropolitan and non-metropolitan Victoria.
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ACCAN, Australia's peak body for communications consumers, congratulates Telstra on its plan to delete discriminatory online CAPTCHA tests from its websites and encourages other providers and businesses to follow suit.
Read more: Telstra to kill CAPTCHA: ACCAN calls on others to follow
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ACCAN has made a submission to the Australian Law Reform Commission inquiry into the protection of privacy in the digital era. The inquiry examined how a proposed introduction of a statutory cause of action for serious invasions of privacy might be designed.
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ACCAN has made a submission to the Telecommunications Industry Ombudsman (TIO) 'Publishing Comparative Complaints Data' Inquiry. The inquiry asked whether the TIO should contextualise the complaints it receives by the number of 'services in operation' for each telecommunications provider.
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Download: Securing your home or office Wi-Fi246 KB
Download: Securing your home or office Wi-Fi385.89 KB
Wi-Fi is a cheap and easy way to connect your devices to each other and to the internet without running cables throughout your home or office. However, because Wi-Fi is sent through the air, it is important to take steps to secure your network and devices.
Read more: Securing your home or office Wi-Fi
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ACCAN has recently upgraded its website. If you're having trouble viewing any pages, please press [ctrl] + [F5].
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In 2012 ACCAN produced its first national survey to support campaigning and advocacy. The survey investigated consumer experiences, perceptions and concerns amongst Australians aged 18 year or more. In 2013 ACCAN commissioned McNair Ingenuity Research to conduct a follow-up survey utilising many of the same questions as the previous year to allow us to track changes in the market.