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Telecommunications providers should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers, ACCAN CEO Teresa Corbin said today.
Read more: Telcos should set complaint reduction targets: ACCAN CEO
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New research shows low-income earners are deprived of vital communications services such as basic internet access. ACCAN says the survey findings show that new ideas are needed on improving Australian households’ access to communications services.
Read more: Affordability research reveals serious issues affecting low-income consumers
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ACCAN has made a submission to the Australian Computer Society's discussion paper on a Cloud Computing Consumer Protocol. The discussion paper outlines a proposal for a voluntary protocol that would require providers of cloud services to provide a range of information to consumers about (among other things) data ownership, privacy, data backups, how data can be retrieved from the service, and when the provider will turn user information over to law enforcement agencies.
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A reminder to ACCAN members that nominations for Directors to fill three vacancies on the ACCAN Board are now open and will close at 5pm AEDT 24 September 2013. Newly elected Board members at the 2013 AGM will sit for a three-year term until the Annual General Meeting in 2016.
Read more: ACCAN Board nominations open
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ACCAN has made a submission to the Australian Competition and Consumer Commission (ACCC) Mobile Terminating Access Service (MTAS) Review. The review asked whether access to mobile networks should be 'declared' for the purpose of connecting calls.
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ACCAN has made a submission to the Australian Competition and Consumer Commission (ACCC) Fixed Services Review (FSR) 2013. The review asked whether access should continue to be 'declared' to Telstra's copper wire services. 'Declaring' a service allows competitors to Telstra, like iiNet, to access the Telstra copper network at the wholesale level and sell those services at retail.
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The Australian Communications and Media Authority has taken action against two pre-paid calling card providers for failing to provide key information to consumers about their products.
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With less than two weeks until the 2013 Federal Election, there's still a lot of confusion among the general public regarding the National Broadband Network (NBN), one of the biggest election issues. ACCAN has compared both parties' NBN policies, including what the Greens think, as we want all consumers to have a clearer idea of what the competing NBN policies will offer them.
Read more: ACCAN’s quick guide to the competing NBN policies
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ACCAN has made a submission to the Australian Communications and Media Authority's (ACMA) review of the quality of service standards for telephone services. Quality of service standards ensure that when you make a call, you and the recipient can hear each other clearly enough, without problems like excess line noise, echo, or delay. An existing industry code (C519:2004) sets out levels of quality that standard telephone services have to meet.
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We've been advocating for available, accessible and affordable communications in the lead up to the September election, discussing our current policy priority wish list with politicians from all major parties:
Read more: ACCAN’s Election 2013 Wish List
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Royal Melbourne Institute for Technology (RMIT)
Grant round: 2013
Read more: Warrnambool Exchange Fire Consumer Impact Analysis