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A submission by ACCAN to the Australian Communications and Media Authority regarding the Telecommunications (Emergency Call Service) Amendment Determination (2009).
ACCAN believes that, by mandating the provision of location information for emergency calls from mobile phones, the Amendment is likely to result in better outcomes for the many people in Australia who use a mobile phone to make emergency calls.
Read more: Telecommunications (Emergency Call Service) Amendment Determination 2009
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Peak communications consumer body ACCAN has welcomed the Government’s move to greatly improve media access for people who are Deaf, blind, or who have vision or hearing impairments, by improving television captioning and trialling an audio description television broadcast service.
Read more: ACCAN welcomes improved media access for people with disability
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Annual complaints data released by the Telecommunication Industry Ombudsman (TIO) reveals telco complaints remain at unacceptably high levels, according to peak communications consumer body, the Australian Communications Consumer Action Network (ACCAN).
Read more: TIO report reveals another dreadful year for telco consumers
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Acknowledgement of Country
The Australian Communication Consumer Action Network (ACCAN) acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. Aboriginal and Torres Strait Islander peoples should be aware that this website contains images, names, and audio recordings of people who may have passed away.
Acknowledgement of Accessibility
ACCAN acknowledges the need to actively promote equal access to all ACCAN events, consultations, submissions and other information. This reflects our principles of equal access and meaningful inclusion of people with disability. ACCAN strives to be a model in this field, for other not-for-profits, industry and government.
ACCAN endeavours to maintain its website in accordance with the WCAG 2.1AA guidelines and WCAG 2.1AAA guidelines where possible. We welcome feedback on our content.
External Content Acknowledgement
Although ACCAN takes care to direct our subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policies, standards or beliefs.
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ACCAN acknowledges the need to actively promote equal access to all ACCAN events, consultations, submissions and other information. This reflects our principles of equal access and meaningful inclusion of people with disability. ACCAN strives to be a model in this field, for other not-for-profits, industry and government.
ACCAN endeavours to maintain its website in accordance with the WCAG 2.2AA guidelines and WCAG2.2AAA where possible. We welcome feedback on our content.
Our site contains an accesibility toolbox to change colour themes and resize text. The standard and inverted colour themes meet WCAG 2.2AAA contrast ratings. Browsers also have their own text resizing capabilities outlined below.
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Firefox
First, at the top of the Firefox window on the menu bar, click the View menu, scroll to the Zoom sub-menu and use the zoom controls as required.
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More about resizing in Firefox
Google Chrome
Open the "Customize and control Google Chrome" spanner icon (see image right). Use the Zoom controls to resize your text as required.
Zoom with keyboard
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- To reset your text size to default, press and hold Ctrl while pressing 0.
Mouse: If your mouse has a scroll wheel, press and hold Ctrl while scrolling up to decrease the text font size and down to increase it.
More about resizing in Chrome
Microsoft Edge / Internet Exporer 7+
Zoom with keyboard
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- To reset your text size to default, press and hold Ctrl while pressing 0.
In Internet Explorer 8 simply use the Magnifying glass in the bottom right corner of your browser frame.
More about resizing in Internet Explorer 8
More about resizing in Internet Explorer 7
Internet Explorer 6
To adjust the text size:
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The Australian Communications Consumer Action Network says the passing of landmark legislation in the House of Representatives today heralds a new era in telecommunications that will benefit telco consumers through improved competition and consumer protection measures.
Read more: Landmark legislation heralds a new era in telecommunications
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New Galaxy research commissioned by ACCAN has found one in two telco customers have experienced a problem with their phone or internet service provider in the past year, with technical problems, customer service and complaint handling topping the list of complaints.
Read more: Millions of unhappy customers with telco problems and complaints
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Able Australia Services
Grant round: 2010
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Council on the Ageing WA
Grant round: 2010
Read more: Where Do I Start? Female Seniors and the Internet