Details

Research by Council of the Ageing (WA) has found that very few senior women are going online due to a lack of skills, anxiety about technology, cybercrime fears and problems with service providers. A research-based qualitative study supported by a grant from ACCAN, Where do I Start? Female Seniors and the Internet documents the experiences of 50 women in Western Australian, some who had used the internet before and some who had not.

Details

Peak communications consumer advocacy body ACCAN has today announced the six successful projects it will fund through the 2011 Round of the ACCAN Grants Scheme.

ACCAN Director of Research & Grants Ryan Sengara said the organisation had received 71 applications from a wide range of non-government, research and community organisations.

Details

Tough measures are needed to ensure that Telstra treats competitors fairly and to ensure the migration of consumers to the NBN is done fairly.

Details

ACCAN argues that a guiding principle for the Convergence Review should be that the broadest range of devices, services and content should be accessible to people with disabilities.

Details

Picture of a man and a woman using Australian sign language to talk.

ACCAN values disability access. We want to be a model in this field, for other not-for-profits, industry and government. ACCAN has registered our 2022-2024 Disability Inclusion Action Plan with the Australian Human Rights Commission’s Register of Disability Discrimination Act Action Plans.

Through enacting our Disability Inclusion Action Plan, ACCAN aims to:

Details

ACCAN has appointed its Standing Advisory Committee (SAC) members for the next two years until June 2013. ACCAN’s Standing Advisory Committees provide guidance and direction as we work towards available, accessible and affordable communications that enhance the lives of all consumers.

Write comment (0 Comments)

Details

People with complex communication needs, their carers and their friends, can find advice about telecommunications solutions that might work for them from the growing community at the Newell Network. Join the discussion at www.newell.org.au

Write comment (0 Comments)

Details

ACCAN argues that financial penalties should be mandatory if telcos seriously under perform on their Customer Service Guarantee (CSG) obligations.

Details

There is finally hope for consumers after the regulator, the Australian Communications & Media Authority, today released its findings and recommendations for major reform following a year-long inquiry into the industry’s customer service and complaint handling problems.

ACCAN says the ACMA has proposed a strong set of recommendations that, if implemented, have the potential to substantially transform the telecommunications industry.

Details

The Australian Communications Consumer Action Network (ACCAN) has welcomed today's announcement by the Federal Government that it will set up “Digital Hubs” to provide people with community-based computer and internet training as part of its National Digital Economy Strategy.

Details

Peak telco consumer group ACCAN says that today's announcement by Telstra that it will slow internet speeds on smartphones rather than charge customers excess data charges is a welcome step in the right direction towards curbing "bill shock".

Details

ACCAN speaks up for people who are denied the option of an ADSL internet service because Telstra provides them with an "interim" wireless phone instead of a regular copper connection.

About us

ACCAN in Action