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The Australian Communication Consumer Action Network (ACCAN) welcomes today’s announcement of an inquiry into customer service by the Australian Communications and Media Authority (ACMA) at the CommsDay Summit in Sydney.
Read more: Record levels of customer complaints spark ACMA inquiry
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Australia's 22 million consumers and 2 million businesses are not receiving adequate attention in the current debate about telecommunications reform according to ACCAN, Australia’s peak communications consumer organisation.
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The Australian Communications and Media Authority doesn’t seem to understand the needs of consumers Against the advice of the Australian Competition and Consumer Commission, the ACMA has decided not to implement a default bar on subscription text message services. Instead, the ACMA has sided with industry in a soft-regulatory approach that is just what the revenue hungry and consumer indifferent telecoms companies want. It’s just another decision that casts doubt on whether the ACMA is actually up to the job of protecting consumers.
Read more: ACMA makes a bad call on Mobile Premium Service barring
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It’s only six weeks til entries close for the Telstra-TJA Christopher Newell Prize for Telecommunications and Disability.
Read more: Telstra-TJA Christopher Newell Prize: Entries close 15 Jan 2010
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The Australian Communications Consumer Action Network (ACCAN) has called for new rules that require consumers to give their consent before receiving any kind of mobile premium service.
Read more: ACCAN supports default barring of MPS
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Telstra’s decision to charge consumers a fee of $2.20 for paying their bills is ill timed and a bad deal for consumers, according to the Australian Communications Consumer Action Network (ACCAN), Australia’s new watchdog for communications consumers.
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A new fact sheet "Mobile premium services - Information for consumers" has been developed jointly by the Australian Communications and Media Authority and the Australian Competition and Consumer Commission. ---
Read more: Mobile Premium Services - information for consumers
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Seven projects have been successful in the second round of the ACCAN Independent Grants Scheme.
ACCAN CEO Allan Asher today congratulated the diverse range of recipients including Able Australia Services, Brotherhood of St Laurence, Council on the Ageing WA, Danielle Notara, the Institute for Interactive Media and Learning (UTS), Novita Children’s Services, and a joint project between the Swinburne Institute for Social Research, Centre for Appropriate Technology, and Central Land Council.
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The Australian Communication Consumer Action Network (ACCAN) says the Australian Communications and Media Authority (ACMA) report, Mobile capped plans, barely scratches the surface of the extent of problems Australian consumers are experiencing in relation to mobile phone bills.
Read more: ACMA report highlights problems with mobile phone "caps"
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The Australian Communication Consumer Action Network (ACCAN) is strongly advising consumers to opt for a pre-paid plan when Apple releases its iPad 3G in Australia on May 28 to avoid the dreaded “bill shock” experienced by 3G smartphone owners hit with excess data usage charges.
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National communications consumer organisation ACCAN is pleased to announce the recipients of the first round of funding through its Grants Scheme.
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Millions of Australian households will remain protected from unwanted telemarketing calls, thanks to a proposed last minute change to the Do Not Call Register, ACCAN Australia’s peak communications consumer organisation said today.
Read more: Last minute reprieve from telemarketing onslaught