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Details: Released: 13 January 2011

The National Relay Service is experiencing major interruptions due to the Queensland floods. The National Relay Service (NRS), a phone solution for people who are Deaf, hearing-impaired or speech-impaired, has been dramatically affected by the Brisbane floods. The NRS’s call centre, which is in Brisbane, has had to be evacuated and this has meant that all NRS calls – other than certain emergency calls – are currently unavailable.

These interruptions are continuing, and there is now information available in Auslan (Australian Sign Language).

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Details: Released: 10 January 2011

Submission by ACCAN to the Australian Communications Media Authority regarding the 'Structure of Australia’s telephone numbering plan' consultation.

This submission addressed questions raised regarding geographic numbering. The views in this paper should be considered alongside ACCAN's recent super-complaint about charges incurred from mobile calls to 13, 1300 and 1800 numbers.

Details: Released: 21 December 2010

ACCAN welcomes Vodafone Chief Executive Nigel Dews’s apology to millions of frustrated customers who have experienced network problems in recent months and says it marks the start of a long journey back for the company to restore its customer service reputation.

Details: Released: 17 December 2010

Professor Michael Fraser AM has been named as the new Chair of the ACCAN Board following a meeting held in ACCAN’s Sydney office yesterday.

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Details: Released: 23 November 2010

New research commissioned by ACCAN that has found only 7% of people who are dissatisfied with their way their provider has handled a problem or complaint take it to the Telecommunications Industry Ombudsman (TIO).

Details: Released: 02 July 2010

ACCAN's broadband position statement, entitled Our Broadband Future, was launched at the ACCAN National Conference 2010 in Melbourne. ACCAN defines four principles that should guide broadband policy.

Details: Released: 29 June 2010

A submission by ACCAN about the National Disability Strategy.

Articles 9 and 21 of the United Nations Convention on the Rights of People with Disability articulate the role of communications in making sure that people with disability enjoy human rights, freedoms and respect like other people. The Australian Communications Consumer Action Network (ACCAN) believes that access to information and communication services are an essential tool for all people with disability to be able to participate to the fullest extent possible in Australian society.

Details: Released: 26 November 2010

A submission by ACCAN to the Australian Communications and Media Authority regarding the Telecommunications (Emergency Call Service) Amendment Determination (2009).

ACCAN believes that, by mandating the provision of location information for emergency calls from mobile phones, the Amendment is likely to result in better outcomes for the many people in Australia who use a mobile phone to make emergency calls.

Details: Released: 03 December 2010

Peak communications consumer body ACCAN has welcomed the Government’s move to greatly improve media access for people who are Deaf, blind, or who have vision or hearing impairments, by improving television captioning and trialling an audio description television broadcast service.

Details: Released: 03 December 2010

Annual complaints data released by the Telecommunication Industry Ombudsman (TIO) reveals telco complaints remain at unacceptably high levels, according to peak communications consumer body, the Australian Communications Consumer Action Network (ACCAN).

Details: Released: 30 November 2010

Acknowledgement of Country

The Australian Communication Consumer Action Network (ACCAN) acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. Aboriginal and Torres Strait Islander peoples should be aware that this website contains images, names, and audio recordings of people who may have passed away.

Acknowledgement of Accessibility

ACCAN acknowledges the need to actively promote equal access to all ACCAN events, consultations, submissions and other information. This reflects our principles of equal access and meaningful inclusion of people with disability. ACCAN strives to be a model in this field, for other not-for-profits, industry and government.

ACCAN endeavours to maintain its website in accordance with the WCAG 2.1AA guidelines and WCAG 2.1AAA guidelines where possible. We welcome feedback on our content.

External Content Acknowledgement

Although ACCAN takes care to direct our subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policies, standards or beliefs.

Details: Released: 30 November 2010

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