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You may have heard that a few days before Christmas the Government released the NBN business case – formally known as the NBN Co Corporate Plan 2011-2013. There was a flurry of media coverage focusing on the financial stuff and the many uncertain assumptions the Plan depends on. But there were also some interesting new details beyond the expenditure and rates of return.

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Man with backpack on street smiling at phone

Download: docxTravelling overseas with a mobile phone50.95 KB

Download: pdfTravelling overseas with a mobile phone346.11 KB

If you are travelling overseas and would like to use your mobile phone you have a number of options to consider.

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The National Relay Service is experiencing major interruptions due to the Queensland floods. The National Relay Service (NRS), a phone solution for people who are Deaf, hearing-impaired or speech-impaired, has been dramatically affected by the Brisbane floods. The NRS’s call centre, which is in Brisbane, has had to be evacuated and this has meant that all NRS calls – other than certain emergency calls – are currently unavailable.

These interruptions are continuing, and there is now information available in Auslan (Australian Sign Language).

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Submission by ACCAN to the Australian Communications Media Authority regarding the 'Structure of Australia’s telephone numbering plan' consultation.

This submission addressed questions raised regarding geographic numbering. The views in this paper should be considered alongside ACCAN's recent super-complaint about charges incurred from mobile calls to 13, 1300 and 1800 numbers.

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ACCAN welcomes Vodafone Chief Executive Nigel Dews’s apology to millions of frustrated customers who have experienced network problems in recent months and says it marks the start of a long journey back for the company to restore its customer service reputation.

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Professor Michael Fraser AM has been named as the new Chair of the ACCAN Board following a meeting held in ACCAN’s Sydney office yesterday.

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New research commissioned by ACCAN that has found only 7% of people who are dissatisfied with their way their provider has handled a problem or complaint take it to the Telecommunications Industry Ombudsman (TIO).

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Policy position banner image featuring a mother and daughter using laptops with a background of optic fibre 

ACCAN's broadband position statement, entitled Our Broadband Future, was launched at the ACCAN National Conference 2010 in Melbourne. ACCAN defines four principles that should guide broadband policy.

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A submission by ACCAN about the National Disability Strategy. 

Articles 9 and 21 of the United Nations Convention on the Rights of People with Disability articulate the role of communications in making sure that people with disability enjoy human rights, freedoms and respect like other people. The Australian Communications Consumer Action Network (ACCAN) believes that access to information and communication services are an essential tool for all people with disability to be able to participate to the fullest extent possible in Australian society.

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A submission by ACCAN to the Australian Communications and Media Authority regarding the Telecommunications (Emergency Call Service) Amendment Determination (2009).

ACCAN believes that, by mandating the provision of location information for emergency calls from mobile phones, the Amendment is likely to result in better outcomes for the many people in Australia who use a mobile phone to make emergency calls.

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Peak communications consumer body ACCAN has welcomed the Government’s move to greatly improve media access for people who are Deaf, blind, or who have vision or hearing impairments, by improving television captioning and trialling an audio description television broadcast service.

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Annual complaints data released by the Telecommunication Industry Ombudsman (TIO) reveals telco complaints remain at unacceptably high levels, according to peak communications consumer body, the Australian Communications Consumer Action Network (ACCAN).

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