The Federal Government is planning to amend the Privacy Act to introduce a mandatory data breach notification scheme. The scheme would mean that all government agencies, and entities with an annual turnover of more than $3m, must notify everyone whose personal information was disclosed if they suffer a serious data breach. A data breach would be 'serious' if it results in a 'real risk of serious harm' to an individual or individuals. The scheme would allow people whose personal information has been compromised by a breach to take steps to lessen or avoid potential harms, such as financial loss or identity theft.

Industry lobby, Communications Alliance, has proposed a number of changes to the Telecommunications Consumer Protection Code compliance regime. ACCAN believes the changes may lead to a number of positive changes which should both improve the efficiency of Communications Compliance and provide greater flexibility to smaller suppliers. However, we encouraged the industry group take further steps to address the lack of a publically available, useful performance metrics.

 

Young man using smartphoneMany plans, including pre-paid plans and some month to month plans, on the market now work on a '28 day month' meaning your credit expires after 28 days, rather than the traditional 30 or 31 days of a calendar month. This is not an entirely new practice, but it is a price hike that will affect consumers who prefer pre-paid plans or month to month contracts that do not lock you in. These consumers will get 13 bills during the year rather than 12.

Twenty-eight day plans are used by Optus, Telstra, Vodafone, Virgin Mobile and amaysim. Optus, Telstra and Vodafone also offer 30 day pre-paid plans.

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The impact of session rounding on mobile data costs

Mobile data is an important resource in our connected lives, but one that is challenging to estimate when selecting a mobile plan. Our mobile data use can vary significantly from month to month depending on many factors such as access to Wi-Fi when at home or work and use while commuting. Another factor that many do not consider is the impact of data session rounding.

Quality communications services cover

Download: pdfACCAN Magazine Issue 19 Autumn 2016.pdf2.28 MB(Note: reading order not accessible)

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Guage showing Megabits per secondBroadband plans are commonly advertised on headline speed claims which may only be achievable in ideal test conditions and are not what consumers should expect in real world everyday use. Claims are qualified with an elusive list of factors that can affect performance, but this is difficult for consumers to engage with or apply to their service. This issue is heightened with nbn and the promise of faster and better technologies and services.

Young woman upset at phone billThe ACOSS Poverty in Australia 2014 report indicates that an estimated 2.55 million (13.9%) of Australians are living in poverty. Current Australian research indicates that many low-income consumers are facing financial barriers in getting connected and staying connected to essential telephony and broadband services. Research also indicates that low-income consumers are spending a significantly higher proportion of their income for telecommunications access.

The Australian Communications Consumer Action Network (ACCAN) has released the 2nd Edition of its Community Consultation Guide in time for Round 2 of the Federal Government's Mobile Black Spot Programme (MBSP).

Mobile coverage is a key issue for consumers, particularly those who live in regional, rural, and remote areas. Improving mobile coverage is also one of ACCAN's key work priorities.

The Australian Communications Consumer Action Network (ACCAN) has launched a research report that found some consumers are losing around 23 per cent of their data to a megabyte rounding rip off. Megabyte rounding happens when a single ‘data session’ is rounded up to the nearest megabyte. A data session can be thought of as each time your smartphone talks to the internet, whether this is to watch a video, update your Facebook or receive an email. As some data sessions are very small, using only a few kilobytes, some consumers are on plans that are using up their data more rapidly. ACCAN is advising consumers to avoid these poor value plans.

ACCAN CEO, Teresa Corbin, presented at the CommsDay Summit 2016 in Sydney on 4 April. This year's CommsDay Summit brought together telecoms industry leaders and politicians from across the country to discuss topics including the NBN, fixed and wireless technologies and the market.

The speakers included Minister for Communications and the Arts, Senator the Hon Mitch Fifield, Shadow Communications Minister, Jason Clare, as well as representatives from nbn, Vodafone, Telstra, Optus and other telecommunications providers.

Teresa's presentation focused on three of ACCAN's six key priorities for consumers in 2016:

  • Improved affordability for low income consumers
  • Future protections and universal communications services
  • Improved consumer decision making

Some of these priorities were also highlighted at ACCAN's Meet the People Forum held at Parliament House in Canberra in February, 2016. The presentation also provided an overview of ACCAN's suite of consumer education materials.

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Donald Trump video with bad captionsNo one wants to be misunderstood

ACCAN is calling on all Government agencies, politicians, political parties and any other organisations that post videos online to ensure their videos have readable captions. It is especially important for politicians, political parties and government agencies to ensure that online video have captions that people can understand in the lead up to the 2016 Federal Election. Find out more about communications consumer priorities for 2016 on ACCAN's Election webpage.

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