Details

A submission by ACCAN about the National Disability Strategy. 

Articles 9 and 21 of the United Nations Convention on the Rights of People with Disability articulate the role of communications in making sure that people with disability enjoy human rights, freedoms and respect like other people. The Australian Communications Consumer Action Network (ACCAN) believes that access to information and communication services are an essential tool for all people with disability to be able to participate to the fullest extent possible in Australian society.

Details

A submission by ACCAN to the Australian Communications and Media Authority regarding the Telecommunications (Emergency Call Service) Amendment Determination (2009).

ACCAN believes that, by mandating the provision of location information for emergency calls from mobile phones, the Amendment is likely to result in better outcomes for the many people in Australia who use a mobile phone to make emergency calls.

Details

Peak communications consumer body ACCAN has welcomed the Government’s move to greatly improve media access for people who are Deaf, blind, or who have vision or hearing impairments, by improving television captioning and trialling an audio description television broadcast service.

Details

Annual complaints data released by the Telecommunication Industry Ombudsman (TIO) reveals telco complaints remain at unacceptably high levels, according to peak communications consumer body, the Australian Communications Consumer Action Network (ACCAN).

Details

Acknowledgement of Country

The Australian Communication Consumer Action Network (ACCAN) acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. Aboriginal and Torres Strait Islander peoples should be aware that this website contains images, names, and audio recordings of people who may have passed away.

 

Acknowledgement of Accessibility

ACCAN acknowledges the need to actively promote equal access to all ACCAN events, consultations, submissions and other information. This reflects our principles of equal access and meaningful inclusion of people with disability. ACCAN strives to be a model in this field, for other not-for-profits, industry and government.

ACCAN endeavours to maintain its website in accordance with the WCAG 2.1AA guidelines and WCAG 2.1AAA guidelines where possible. We welcome feedback on our content.

 

External Content Acknowledgement

Although ACCAN takes care to direct our subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policies, standards or beliefs.

 

 

 

Details


All content on this website that is not an external link or externally sourced and cited, is the property of ACCAN. You are free to quote from our media releases.

Individual publications on this website which are labelled as Creative Commons publications are licensed under the Creative Commons Attribution 3.0 Australia Licence. To view a copy of this license, visit http://creativecommons.org/licenses/by/3.0/au. You are free to cite, copy, communicate and adapt this work, so long as you attribute The Australian Communications Consumer Action Network (ACCAN) and/or any other authors.

If you intend to use ACCAN content please contact us to discuss any licensing restrictions.  ACCAN retains a library of works and design files that may be made available to you to help you with your work.

Consumer Information, such as tip sheets, that are produced solely by ACCAN and distributed on its website are available for use by external parties under the following creative commons licence. 

Creative Commons Licence
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

ACCAN's Easy English logo is available for use under the following license:

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Download: pdfEasy English logo design set 139.27 KB

 

© Copyright 2021

 

 

 

 

 

 

Details

ACCAN acknowledges the need to actively promote equal access to all ACCAN events, consultations, submissions and other information. This reflects our principles of equal access and meaningful inclusion of people with disability. ACCAN strives to be a model in this field, for other not-for-profits, industry and government.

ACCAN endeavours to maintain its website in accordance with the WCAG 2.2AA guidelines and WCAG2.2AAA where possible. We welcome feedback on our content.

Accessibility Toolbox icon Our site contains an accesibility toolbox to change colour themes and resize text. The standard and inverted colour themes meet WCAG 2.2AAA contrast ratings.  Browsers also have their own text resizing capabilities outlined below.

Change your text size

If you would like to increase the size of text you see on this website we recommend you use your web browser to zoom into the sites pages making the text larger while preserving the layout of the page. Here's how to do this for the most popular browsers;

Firefox

First, at the top of the Firefox window on the menu bar, click the View menu, scroll to the Zoom sub-menu and use the zoom controls as required.

Zoom with keyboard

  • To increase the text size / zoom in, press and hold the "Ctrl" while pressing +.
  • To decrease the text size / zoom out, press and hold Ctrl while pressing -.
  • To reset your text size to default, press and hold Ctrl while pressing 0.


Mouse: If your mouse has a scroll wheel, press and hold Ctrl while scrolling up to decrease the text font size and down to increase it.

More about resizing in Firefox

Google Chrome

Open the "Customize and control Google Chrome" spanner icon (see image right). Use the Zoom controls to resize your text as required.

Zoom with keyboard

  • To increase the text size / zoom in, press and hold the "Ctrl" while pressing +.
  • To decrease the text size / zoom out, press and hold Ctrl while pressing -.
  • To reset your text size to default, press and hold Ctrl while pressing 0.


Mouse: If your mouse has a scroll wheel, press and hold Ctrl while scrolling up to decrease the text font size and down to increase it.

More about resizing in Chrome

 

Microsoft Edge / Internet Exporer 7+

Zoom with keyboard

  • To increase the text size / zoom in, press and hold the "Ctrl" while pressing +.
  • To decrease the text size / zoom out, press and hold Ctrl while pressing -.
  • To reset your text size to default, press and hold Ctrl while pressing 0.

In Internet Explorer 8 simply use the Magnifying glass in the bottom right corner of your browser frame.

More about resizing in Internet Explorer 8

More about resizing in Internet Explorer 7

Internet Explorer 6

To adjust the text size:

    1. Select menu item View > Text Size
    2. Click on the desired size. (The dot indicates the one currently selected.)

 

Details

The Australian Communications Consumer Action Network says the passing of landmark legislation in the House of Representatives today heralds a new era in telecommunications that will benefit telco consumers through improved competition and consumer protection measures.

Details

New Galaxy research commissioned by ACCAN has found one in two telco customers have experienced a problem with their phone or internet service provider in the past year, with technical problems, customer service and complaint handling topping the list of complaints.

Details

Able Australia Services

Grant round: 2010 

Details

Brotherhood of St. Laurence 

Grant round: 2010 

Details

Council on the Ageing WA

Grant round: 2010 

About us

ACCAN in Action