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The Federal Court’s decision on Friday to impose a total of $15.75 million penalties for contraventions of the Spam Act 2003 is a significant victory for communications consumers, said ACCAN, Australia’s peak communications consumer organisation.
Allan Asher, CEO of ACCAN, congratulated the Australian Communications and Media Authority (ACMA) on taking a strong stance in its first court action against unsolicited SMS messages.
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National telecommunications watchdog, ACCAN is calling for the introduction of a consumer compensation payment for consumers who have experienced the hassle and inconvenience of using the TIO to resolve basic disputes.
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Broadband pricing should be monitored to ensure that consumers do not pay more for services under the transition to the National Broadband Network, according to the Australian Communications Consumer Action Network.
The telecommunications watchdog made the recommendation to the Senate Inquiry into the Telecommunications Legislation Amendment (Consumer and Competition Safeguards) Bill 2009, in Melbourne today.
Read more: Legislation must protect consumers in the National Broadband Network environment
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One third of consumers have fallen victim to Cybercrime or Personal Identity theft, according to the Australian Communications Consumer Action Network (ACCAN).
New research into consumer awareness of E-security was presented today at the Inquiry into Cybercrime, highlighting the need for a more co-ordinated, rigorous approach to E-security measures for Australian consumers.
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Join us for ACCAN's first Research Linkage Forum where we will showcase the diverse projects we are engaging in to drive our work and to build a consumer-centric base of evidence.
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Peak consumer advocacy group ACCAN says the woeful state of the telecommunications industry, with its sky-high customer service and complaint handling problems, could be greatly improved if regulators and government put consumer rights at the centre of communications policy.
Read more: Australia needs smart regulation for its digital future
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The purpose of the Disability Advisory Forum (DAF) is to discuss the most important telecommunications consumer issues from the perspective of key representative in the disability sector, with a view to incorporating these into ACCAN's work priorities.
The function of the Disability Advisory Forum is to:
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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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The Australian Communications Consumer Action Network (ACCAN) says it is extremely concerned that a major Telstra mail-out bungle has resulted in a breach of privacy of some 220,000 customers including 23,500 silent-line customers and is calling on the Office of the Privacy Commissioner (OPC) to commence a major investigation into the issue.
Read more: Major Telstra privacy breach affects 220,000 customers - the OPC must act
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The board of the Australian Communications Consumer Action Network (ACCAN) is pleased to announce the appointment of Teresa Corbin as the peak communications’ body new Chief Executive. Ms Corbin is currently Acting CEO at ACCAN and will move immediately into the new role.
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A new report into communications-related privacy complaints has found there are vast differences in complaint resolution times, remedies and compensation available to consumers, depending on which of the three statutory bodies you lodge a complaint with.
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The ACMA’s major inquiry into Customer Service is now underway, with submissions due 10 September. To ensure you voice your experiences with the industry effectively, ACCAN will be hosting an information session about how to write a submission.
Read more: Free information session: How to write a submission