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ACCAN wants all consumers to pay a fair price for their phone calls. This paper demonstrates that consumers are paying too much for calls from fixed lines to mobile phones and could pay a better price for mobile-to-mobile calls.
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The following e-commerce policy is offered as an outline to the e-commerce facilities available through this site.
List of services offered by ACCAN
- Organisational membership to ACCAN valued between $0.00 and $275.00 annually (inc. GST).
- Individual membership to ACCAN valued between $0.00 and $33.00 annually (inc. GST).
- Registration for the ACCAN National Conference. This service is not currently offered through accan.org.au. The approximate value will be $120 – $900 (inc. GST).
Note:
These services are currently offered by ACCAN (July 2011-present) but are not intended to limit the services offered in the future. Prices are reviewed by ACCAN executives and Board on an annual basis and are subject to change.
Refund policy
If ACCAN membership is not approved by the Board, all monies will be refunded to the applying organisation or individual within 14 business days of the Board’s decision being made available to the applicant.
Attendees of the ACCAN National Conference will have the option to cancel their registration. If registration is cancelled within 14 days of the event no refund will be offered, otherwise a full refund will be given.
Delivery / Returns / Postage
There are no delivery, returns or postage requirements relating to ACCAN’s e-commerce activities. ACCAN endeavours to make all membership applications a paperless process for applicants. For any items posted by the applicant to ACCAN in relation to membership, the cost of postage is paid by the applicant.
Invoices
Invoices are automatically generated by our system and will be clearly identifiable as being issued by ACCAN. If you require any further information or copies of invoices please contact ACCAN via our Contact page.
Credit card details
All credit card payments made to ACCAN will be kept confidential by our e-commerce providers (Bendigo Bank and E-Way) in accordance to industry standards and regulations. If a credit card payment is made via mail or telephone, details will be kept confidential and held securely by ACCAN. ACCAN will endeavour to make any purchase appearing on your credit card statement identifiable as being made to ACCAN.
Prices
All prices quoted by ACCAN will be in Australian dollars and include GST.
Contact details
ACCAN can be contacted on all e-commerce matters using the details available on our Contact page.
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ACCAN says submissions to the Australian Communications & Media Authority’s (ACMA) draft report reveal the telco industry is in a state of denial about the threat of regulation if it fails to fix its customer service and complaint handling problems.
Read more: Industry’s tinkering with voluntary Code won’t fix customers’ woes
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Peak consumer communications group ACCAN says prices for services on the NBN released yesterday by retail service provider Internode are comparable to current offers but affordability remains a key concern for consumers.
Read more: First NBN phone & internet offers spark affordability debate
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Senator Stephen Conroy has today released the details of the Federal Government’s Review of Access to Telecommunications Services by People with Disability, Older Australians and People Experiencing Illness.
Read more: Telecommunications access for PWD, older Australians under review
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Peak consumer body ACCAN say the results of a study released today shed a stark light on the challenges involved in connecting up remote indigenous communities, where very few residents have been online and many have never used a computer.
Read more: Much more than infrastructure needed to connect remote communities
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Only one household out of 30 in the Kwale Kwale, Mungalawuru, and Imangara communities in Central Australia is connected to the internet.
The Home Internet for Remote Indigenous Communities provides a baseline study of communication use in these three remote communities. It includes an overview of existing policies, demonstrating the significance of the intersection between communications and social policy for indigenous consumers living in remote communities.
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ACCAN broadly welcomes the draft recommendations stemming from the Australian Communication & Media Authority’s Reconnecting the Customer (‘RTC’) Draft Report, which follows the lifecycle of a consumer’s relationship with a telecommunications service provider from advertising, to point of sale, through to customer service, credit management and complaints-handling.
Read more: Reconnecting the Customer - Draft report response
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As part of our commitment to community and industry consultation, ACCAN runs a number of events each year. Our current and upcoming events can be found on this page. ACCAN encourages its Members to profile their communications events through our website.
If you would like any further information regarding our events, or to include your event on our site, please contact us.
You can see the speakers' presentations from the ACCANect 2018: Confidence in the connected world on the conference event page. If you are looking for information regarding past events it can be found in the events archive.
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ACCAN, in its submission to the ACMA's Numbering Consultation paper 4, has urged the regulator to adopt an approach to numbering that considers the social impact of any change to numbering systems. This submission focuses on the positive impact a fair charging system for 1800, 1300 and 13 calls from mobiles will have on vulnerable consumers.
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New research published today examines the challenges faced by not-for-profit organisations in the Northern Rivers of NSW and their clients in relation to accessing information communications technology. The report, Another Barrier?, provides a snapshot of those living in regional areas who continue to struggle with the basics of availability, affordability, and accessibility of communications services.
Read more: Northern NSW not for profits and ICT access
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The Another Barrier? report provides a snapshot of the challenges faced by not-for-profit organisations and the people they support in the Northern Rivers region of NSW. As Australia moves into the era of the digital economy and the National Broadband Network (NBN), not-for profits are increasingly finding themselves as brokers of phone and internet access for their clients who continue to struggle with the basics of availability, affordability, and accessibility of ICT.