Details

Complaints up by 31% as customer service levels reach a new low

ACCAN says the record-high complaints figures released by the Telecommunications Industry Ombudsman (TIO) today are the final piece of evidence the regulator, the Australian Communications & Media Authority (ACMA), needs to justify strong action to bring the self-regulated industry under control.

 Figures released by the TIO report 60,000 new complaints from January to March this year – more than 20,000 per month – and up by 31% on the record-high in the previous quarter.

Details

ACCAN has received a record 71 applications for the 2011 round of the ACCAN Grants Scheme, which closed on 20 April 2011.

This represents more than a threefold increase from last year. We're delighted to have received such a diverse mix of high-quality applications with projects spanning a wide range of communications issues affecting Australian consumers. 

Write comment (0 Comments)

Details

 

ACCAN and Deaf Australia want Deaf and Hearing people to have equal access to telecommunications (phone, mobile, internet) and here's your chance to help. 

Write comment (0 Comments)

Details

ACCAN supports in principle the Commission’s finding that the current disability support system in Australia is fractured and in need of transformation.

Details

The Australian Communication and Media Authority (ACMA) have begun the exciting and challenging mission of  rebuilding their website www.acma.gov.au and they're looking for your help.

Write comment (0 Comments)

Details

ACCAN has made a number of recommendations for changes to Communication Alliance's draft Emergency Call Service Requirements Code.

Details

The capacity of communication networks and emergency warning systems to deal with emergencies and natural disasters

Friday, 15 April 2011
The tragedy of the recent Queensland floods has provided insight into the state of Australia's emergency services. The disaster has particularly highlighted the shortcomings of the emergency service and warning systems framework for Australians with disability.

Details

ACCAN and the Internet Society of Australia have recently launched NBN: A Guide for Consumers, which provides answers to many questions you may have about the National Broadband Network. It is available via the link above or the Research reports tab on the left-hand side of the Broadband page, including fully accessible versions in audio and Auslan (Australian sign language).  Speeches from the launch are available by following the read more link below.

 

Write comment (0 Comments)

Details

The Internet Society of Australia (ISOC-AU) and the Australian Communications Consumer Action Network (ACCAN), today launched NBN: A Guide for Consumers, designed to offer all Australians simple information about the National Broadband Network.

Details

The Australian Communications Consumer Action Network (ACCAN) and Media Access Australia (MAA) commissioned the Australia Institute to research the level of the Australian community’s awareness and use of closed captions on TV.

Research report on caption awareness [Adobe PDF - 117 KB]

Research report on caption awareness [Word - 99 KB]

 

 

Details

The tragic events in Queensland have demonstrated many of the strengths and unfortunately some of the weaknesses of Australia’s emergency services and warnings systems. This report explores one important dimension of our emergency management framework, namely access to emergency services and emergency information by people who have a disability, particularly those who are Deaf or have a speech or hearing impairment.

Details

Peak telecommunications consumer body ACCAN body says the Telecommunications Industry Ombudsman (TIO) needs to be given greater powers, including the ability to charge telcos more to resolve complaints and the right to award compensation to customers when a telco breaches its consumer protection obligations, in order to bring about real change to the industry.  

About us

Uncategorised