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Once you have chosen an NBN home internet plan, your telco will organise to have your home connected to the NBN.
Getting connected may differ depending on your home and the area you live in.
Read more: Connecting and Troubleshooting Your NBN Home Internet Service
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The National Broadband Network (NBN) is Australia’s wholesale internet provider. This means that when you sign up for an NBN plan, you will need to order the service through a telco (e.g. Telstra, Optus, Vodafone etc.).
Read more: Choosing an Internet Plan
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You can also view this tip sheet on the web in English.
Read more: Choosing an Internet Plan - Information in other languages
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These guides are designed to help you understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service.
Talking Telco also includes great tips for saving money on your phone and internet service and how to stay safe online.
Your Internet and Home Phone
Learn how to get connected to an NBN phone or internet plan and how to get help if things go wrong. If you need a satellite service you can download the Sky Muster Guide.
Your Mobile
Need help choosing a plan? Want to learn how to solve common problems? Find help here.
Your Telco Rights
Can’t afford your bill? Want to make a complaint? Learn about your rights as a telco consumer.
Your Digital Safety
Tips to help keep yourself safe online and over the phone.
Your Money Saving Guide
Tips to help you cut costs on your phone and internet plans.
Your Small Business Guide
Phone and internet advice tailored for small businesses.
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The Australian Communications Consumer Action Network (ACCAN) has welcomed news that NDIS participants will be able to purchase Assistive Technology to help them through the COVID-19 crisis and self-isolation.
“Having access to the right phone or assistive technology is vital for people with disability to be able to access important telehealth services during the COVID-19 pandemic,” said ACCAN Director of Inclusion Wayne Hawkins. “Allowing NDIS participants to use their existing plan funding to purchase Assistive Technology is a very welcomed step by the Government.”
Mr Hawkins explained that it was important for consumers to understand what mainstream and Assistive Technology is available and may best suit their individual needs.
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Download: ACCAN Magazine Issue 35 Autumn 20207.7 MB
Download accessible version: 
ACCAN Magazine Issue 35 Autummn 2020 - accessible version38.25 KB
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The Australian Communications Consumer Action Network (ACCAN) has applauded the expansion of Medicare-subsidised telehealth services for all Australians. However, the peak body for communications consumers cautioned that the full benefits of telehealth may not be realised if Australians are not online.
“While it is pleasing that the Government has listened to the medical community and made bulk-billed telehealth services available for all Australians, the underlying issue of connectivity remains,” said ACCAN CEO, Teresa Corbin.