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Man working at home with daughter on lapSACOSS (South Australian Council of Social Service)

Grant Round: 2019

Amount: $99,112

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MoneyMob Photograph MoneyMob Talkabout

Grant Round: 2019

Amount: $50,000

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Monash Dark Ads Report cover

Monash University, Automated Society Working Group

Grant round: 2019

Amount: $49,579

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People with Aboriginal and Torres Strait Islander backgrounds participating in researchFirst Nations Media Australia

Grant round: 2019

Amount: $49,670

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Deakin2019 IoT 01Deakin University

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The summary below outlines ACCAN's activities from 1 March 2019 – 31 May 2019.

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As Australia’s consumer voice on phone and internet issues, the Australian Communications Consumer Action Network (ACCAN) has welcomed NBN Co’s recently announced Wholesale Pricing Review Consultation Paper.

ACCAN has strongly championed the need for affordable home broadband in Australia. High-cost broadband services make accessing important education, employment, health and government services very difficult for our communities.

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ACCAN recently submitted to the ACCC’s inquiry into the proposed extension of expiring non-price provisions of the NBN’s Special Access Undertaking (SAU). The SAU sets out the terms on which service providers can access NBN infrastructure.

The expiring provisions are about:

    • consultation processes for the design of products and pricing by NBN;
    • dispute resolution processes; and
    • arrangements to modify network technology design.

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NRS tender outcomeThe Australian Communications Consumer Action Network (ACCAN) welcomes the Federal Government’s appointment of a service provider for the National Relay Service (NRS).

The NRS allows Australians who are Deaf or have hearing or speech impairment to access telecommunications services through the phone, web or teletypewriter (TTY). It is a vital service that allows its users to communicate for work, socially, and in emergencies.

“All Australians deserve the right to reliable communications whether they access it through traditional telco technology or through the NRS,” said ACCAN CEO, Teresa Corbin.

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The Australian Communications and Media Authority is reviewing ways to combat scams carried out over telco networks (via phone, email and SMS) as a part of their Scam Technology Project. They invited public feedback on ways technology can block and minimise this type of scam activity, how consumers experience and avoid scams, and current challenges to stopping scam activity. ACCAN’s submission focuses on the consumer experience of scams, and how to improve consumer education about scam activity.

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The NBN Transfer Code sets out principles for industry co-operation in the management of transfers of NBN services between retail service providers. Recently, the NBN Transfer Code was reviewed by the Communications Alliance.

In our submission ACCAN recommended that the Code be reconfirmed, and that:

  • the code be revised to include time-frames for the transfer of services;

  • the code be revised to oblige providers to inform consumers if a fault occurs in the transfer process;

  • the code incorporate reference to the Australian Privacy Principles for smaller providers in order to ensure a consistent industry wide approach to privacy.

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Calling Number Display (CND) allows the people you call to see your telephone number displayed on the screen of their telephone. It applies to both mobile phones and landlines. If you don't have a silent line, unlisted number or have not blocked CND, the people you call will generally be able to see your number on their telephone screen.

The CND feature has important privacy implications because there may be times when consumers don't want their number identified to the person they are calling. Recently, the Calling Number Display Guideline was reviewed by the Communications Alliance.

In our submission ACCAN recommended that the Guideline be reconfirmed, and that:

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