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Details: Released: 14 May 2020

ACCAN's Talking Telco: phone and internet help made easy. The Australian Communications Consumer Action Network (ACCAN) has today released Talking Telco, a series of guides to help Australians understand how to connect their phone and internet services and how to get help when things go wrong.

Talking Telco has been supported by the Federal Government, with the Minister for Communications, Cyber Safety and the Arts, the Hon Paul Fletcher MP launching ACCAN’s new range of telco consumer advice.

As the current COVID-19 crisis has highlighted, phone and internet services now play an essential role in the everyday lives of Australians.

Details: Released: 11 May 2020

COVIDSafe app

ACCAN responded to the draft Bill¹ regarding the COVIDSafe app in collaboration with 17 organisations flagging concerns of consumer groups across the fields of health, technology, privacy, human rights, digital inclusion, communications and community interests.

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Details: Released: 11 May 2020

The Telecommunications Reform Package is due in the Senate this week and the Regional, Rural and Remote Communications Coalition (RRRCC) is calling for all sides of politics support passage of the legislation.

The two Bills that comprise the Telecommunications Reform Package include important provisions that will support guaranteed access to reliable telecommunications for all Australians, with an emphasis on regional, rural and remote areas.

The provisions will result in changes to carrier separation rules, provide new statutory infrastructure provider obligations on NBN Co, and will establish the Regional Broadband Scheme to support the partial cross-subsidisation of NBN satellite and fixed wireless services by other network providers.