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ACCANect 2021: #DigitalDownload featured a range of presentations about key topics including cyber security advice for small businesses, how Australians’ changing communications habits are driving change in the telecommunications sector, and what the digital platforms are doing to tackle misinformation.

The ACCANect 2021 #DigitalDownload is available on our Delegate Connect conference platform as Video on Demand.

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The ACCC recently sought feedback on its position to declare the Wholesale Asymmetric Digital Subscriber Line (ADSL) service until 30 June 2024. The declaration will require Telstra to continue to provide other internet service providers access to Telstra’s copper network on request, allowing for retail competition on the network.

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ACCAN has made a submission to the Communications Alliance review of AS/ACIF S040: 2001   Requirements for Customer Equipment for use with the Standard Telephone Service — Features for special needs of persons with disabilities. While recognising the significant changes which have taken place across the telecommunications industry since 2001, ACCAN’s submission stressed the importance of maintaining these accessibility standards.

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Released today, the 2021 Australian Infrastructure Plan is a valuable roadmap for government, regulators, and the telecommunications industry for achieving communications services that are trusted, inclusive, obtainable, and available for all, according to the Australian Communications Consumer Action Network (ACCAN).

The report by the nation’s independent infrastructure advisor, Infrastructure Australia, outlines key recommendations to Australia’s infrastructure sector that aim to drive economic growth, maintain and enhance the standard of living in Australia, and improve the resilience and sustainability of essential infrastructure.

“As the voice for communications consumers, ACCAN was very proud to partner with Infrastructure Australia on the development of the Telecommunications and digital chapter within the 2021 report,” said ACCAN CEO, Teresa Corbin.

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On 13 July 2021, the Australian Government opened consultation on options for regulatory reforms and voluntary incentives to strengthen the cyber security of Australia’s digital economy.

ACCAN made a submission in response to the Strengthening Australia’s cyber security regulations and incentives discussion paper. ACCAN submitted that:

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ACCAN responded to the Federal Government’s consultation on the grant guidelines for the Peri-Urban Mobile Program. The program is designed to deliver funding to improve mobile connectivity in bushfire prone areas on the peri-urban fringe of major cities.

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ACCAN has today released our Priority Assistance Position statement.

Designed in consultation with consumers and other stakeholders, the Priority Assistance Position outlines consumer expectations for a new, whole of industry approach in the provision of Priority Assistance services. This new approach would see Priority Assistance services which offer consumer choice, provide robust service continuity requirements, reliable interim, or back-up services and expanded eligibility with streamlined approval procedures.

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As part of its ongoing commitment to fighting spam, the ACMA invited ACCAN to make a submission commenting on the necessity of maintaining regulatory control of unsolicited fax marketing. Since the introduction of the Fax Marketing Industry Standard 2011, the number of consumer complaints about fax marketing spam has declined dramatically, with only 146 complaints in the last ten years, and most of those prior to 2014. The 2011 Standard is due to sunset on 1 October 2021, and ACCAN agreed with the ACMA’s proposal to replace the existing 2011 Standard with a 2021 Standard which retains all the existing consumer protections.

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ACCAN is keenly following the scope of the ACCC’s Digital Platforms activities as there are clear implications, both positive and negative, for consumers in many of these areas under review. Unarguably, the increased convergence of digital technologies can provide significant benefits for both individuals and the broader community when the appropriate competition and consumer protections are in place. ACCAN is supportive of competitive and efficient markets that provide consumers choice and confidence.

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ACCAN recently submitted to the Digital Identity Legislation Phase 2 consultation. While ACCAN welcomed several of the provisions included in the draft legislation we had concerns about the following:

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Notice is hereby given that the Annual General Meeting of the ACCAN will be held via virtual meeting, on Thursday 16th September 2021 from 4.00pm.

ACCAN AGM

Date: Thursday 16th September 2021.

Time: 4:00pm (AEST)

Venue: Virtual Meeting via Zoom – Please register from here by 14th September 2021

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The Consumer Data Right, also known as the CDR, is a new law designed to give consumers greater access and control of their own data and more readily compare and switch between products and services, which encourages competition between services providers.

The CDR allows consumers to direct their data to be shared from their existing service provider through a secure online system with a new provider of their choice. To receive CDR data, data recipients need to become accredited.

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