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Royal Melbourne Institute of Technology (RMIT)
The ability of small businesses (those with less than twenty employees) to adopt advanced digital services such as e-commerce solutions and cybersecurity services is vital for these businesses and for the economy. Recent surveys indicate that many are struggling to adapt to sudden changes due to Covid-19. This project aims to investigate how small retail businesses can enhance their growth and efficiency through the better use of advanced digital services from telecommunications providers.
Read more: Enhancing the digital adaptability of Australian small retail businesses
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Charles Sturt University
Telecommunications accounts cannot be held jointly by multiple parties. "Family Plans" are commonly promoted as an economic option for multiple users. These plans have multiple devices (with multiple users) contracted to one person as the 'Customer'. This project investigates the surveillance risks (including call, message and location monitoring) that Family Plans present during ongoing relationships, in particular those at risk of domestic violence.
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University of Melbourne
This project is an extension of research funded by the Melbourne Social Equity Institute (MSEI), undertaking a survey and focus groups with the residents (representing 39 language groups) of Carlton Public Housing Estate in central Melbourne to analyse their strategies for coping with limited connectivity. The ACCAN grant will be used to conduct one-on-one interviews with 12 residents and provide interpreting services.
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University of Melbourne
Telcos are increasingly using chatbots and other forms of automated assistants to respond to their customers. There may be gains for consumers, but there are also the risks of harms, and this project seeks to investigate and recommend strategies to assist consumers to navigate these risks.
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Exploring the handling of complaints against digital platforms, examining the performance of telco customer service chatbots, and assessing the surveillance risks of Family Plans for victims of domestic and family violence will be the focus of some of the important projects receiving funding through the Australian Communications Consumer Action Network (ACCAN)’s 2021 Grants program.
The ACCAN Grants Program funds projects which undertake research on telecommunications issues, represent consumers or create educational tools which empower consumers to derive the greatest benefit from telecommunications products and services.
Read more: ACCAN 2021 Grant Program Projects Announced
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Today’s renewal of the telco COVID-19 principles by the telecommunications industry is a symbolic effort but will not sufficiently protect telco consumers, according to the Australian Communications Consumer Action Network (ACCAN).
First introduced in April 2020, the telecommunications hardship principles for COVID-19 were co-designed by the Federal Government and the telecommunications industry to provide a consistent baseline across industry to help customers stay connected, including those who are experiencing hardship.
Read more: COVID-19 telco principles fail to adequately protect telco consumers: ACCAN
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The summary below outlines ACCAN's activities from 1 March – 31 May 2021.
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The summary below outlines ACCAN's activities from 1 December 2020 – 28 February 2021.
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The summary below outlines ACCAN's activities from 1 September – 30 November 2020.
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The summary below outlines ACCAN's activities from 1 June – 31 August 2020.
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The summary below outlines ACCAN's activities from 1 March – 31 May 2020.
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The summary below outlines ACCAN's activities from 1 December 2019 – 28 February 2020.