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Tablet devices - Western Australia
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Mobile devices - Western Australia
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ACCAN has put together a list of options to help you access more affordable devices. Select the state you are in and the type of device you are looking for to see what's available. Most offer refurbished devices at a reduced cost, but some provide new or free devices.
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ACCAN recently submitted to Communications Alliance’s consultation on DR C540:2023 Local Number Portability.
ACCAN supports measures to make it easier for consumers to switch between service providers while keeping their phone number. In our submission we urged the telecommunications sector to progress investments to modernise Australia’s number porting infrastructure. Modern number porting infrastructure would facilitate competition and bring consumers’ experiences in line with their expectations.
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ACCAN has recently submitted to the Parliament of Australia’s Senate Select Committee on the Cost of Living. ACCAN’s submission outlined the impact of the increasing cost of broadband services on consumers, and how consumers have adapted to these rising costs. Small increases to the cost of telecommunications services can have a significant detrimental impact on the financial wellbeing of low-income consumers.
ACCAN recommends addressing the increasing cost of telecommunications by establishing:
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ACCAN recently commented on the scheduled review of Customer Authorisation (CA) Industry Guideline (G651:2017) (the Guideline). ACCAN’s submission highlights that the protection of the rights and interests of telecommunications Customers is inhibited in the Guideline, by a lack of clarity on the CA transfer process, the limited guidance on the use of cancellation fees, and the inaccessibility of CA information for people with disability.
ACCAN’s submission addresses these concerns by proposing seven amendments to the Guideline:
Read more: Scheduled review of Customer Authorisation Industry Guideline (G651:2017)
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ACCAN has today released our Retail Registration Position.
Developed in consultation with consumers and other stakeholders, the Retail Registration Position outlines how a telecommunications registration scheme administered by the ACMA could be implemented.
Carriage Service Providers (CSPs) in Australia do not currently need to register or apply for a licence to sell services before entering the telecommunications market. Without minimum standards for market entry, it is difficult to prevent non-compliance and consumer detriment due to CSP conduct before it occurs.
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ACCAN recently submitted to The Treasury’s Inquiry into the Treasury Laws Amendment (Consumer Data Right) Bill 2022 Consultation.
ACCAN supports amending the Competition and Consumer Act 2010 (Cth) (CCA) to extend the Consumer Data Right (CDR) framework to enable action initiation. Extending the CCA to cover action initiation through an Accredited Action Initiator (AAI) may provide significant benefits to consumers.
Read more: Inquiry into the Treasury Laws Amendment (Consumer Data Right) Bill 2022
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The Australian Consumer Action Network (ACCAN) is calling for the development of a retail registration scheme for telco providers which will give the Australian Communications and Media Authority (ACMA) greater visibility over the industry.
ACCAN wants to see the creation of an up-to-date register of providers, to improve the visibility of market participants. Creation of a register will benefit consumers, regulators and services providing by providing a trusted and central source of information that consumers can use to contact their telco.
Read more: Retail registration scheme a must for Aussie Telcos
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ACCAN recently submitted to the Senate Standing Committees on Economics’ consultation on the Influence of International Digital Platforms.
Our submission identified the harms consumers face when interacting with digital platforms, including social networking scams and a lack of complaint redress. ACCAN recommends:
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ACCAN has made a submission to the Governments Future of Broadcasting consultation on a Connected Television Prominence Framework. The consultation suggested a range of proposals which would support the policy intent of making Australian local television services prominent and easy to access on connected devices capable of displaying television programming.
Read more: Future of Broadcasting: Connected Television Prominence Framework February 2023
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The Australian Communications Consumer Action Network (ACCAN) welcomes the Federal Government’s announcement of a trial which will give up to 10,000 regional Australians on NBN Sky Muster Plus access to unmetered monthly data allowances and faster speeds in a bid to boost internet quality in the bush.
Beginning in March and running through to May this year, the trial aims to deliver faster download speeds of up to 100 Mbps for regional customers. Faster satellite services without data allowances is very good news for households and small businesses in regional and remote Australia.
Read more: Federal Government set to trial unmetered data in the bush