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ACCAN has recently made a submission to the House Select Committee on Social media and Online Safety.
In our submission we acknowledged the need for greater community protections from unwanted and unexpected harms resulting from Australian’s growing use of digital platforms. We highlighted the need for strong community representation in policy decisions relating to digital platforms.
Our November 2021 Digital Platforms research informed our position and our recommendations for the Committee’s consideration.
Read more: House Select Committee on Social media and Online Safety
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With devices being brought out more and more frequently with new and exciting features, new tech can make for great gifts for relatives and friends who need a new device/s. However, phones, tablets, laptops or gaming devices can be expensive, so you want to make sure you’re taking a few key things into consideration before purchasing these items as gifts.
Read more: Make a list and check it twice before buying tech this holiday season
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The Australian Communications Consumer Action Network (ACCAN) has welcomed the ACMA’s action against Telstra for breaching consumer privacy rules related to the Integrated Public Number Database (IPND).
“It is vital that consumer information stored in the IPND is accurate and secure. Emergency services use the IPND, as well as a range of other information, to locate people calling for assistance,” said ACCAN Acting CEO Andrew Williams.”
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Recently, the Australian Communications and Media Authority (ACMA) requested comment on a Ministerial Instrument which will help telecommunications providers to properly authenticate their customers and protect consumers against fraudulent activity and misuse of their telco accounts.
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ACCAN recently made a submission to the Attorney General’s consultation on the Online Privacy Bill Exposure Draft.
ACCAN supports the implementation of online privacy protections and was pleased to see the following initiatives have been included in the Bill,
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The superfast broadband access service (SBAS) is a declared wholesale access service that Retail Service Providers (RSPs) can use to supply fixed line superfast broadband services to end users. In July 2021, the ACCC extended the SBAS declaration to regulate non-NBN fixed line superfast broadband services until July 2026. This means that RSPs have the right to access the SBAS. The ACCC is now holding an inquiry regarding the terms and conditions relating to access of this service.
In our response to the ACCC’s discussion paper, we recommended that:
Read more: Superfast broadband access service – access determination inquiry discussion paper
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ACCAN’s Indigenous Steering Committee has provided a response to the National Indigenous Australian Agency’s consultation on the development of an Indigenous Digital Inclusion Plan (the Plan). The Plan is intended to focus on access, affordability and digital ability as the three key elements of digital inclusion. It will also consider what data is needed to measure improvements in First Nations digital inclusion.
ACCAN’s Indigenous Steering Committee has recently been formed to guide ACCAN’s work to close the digital divide for First Nations peoples. Dr Heron Loban of Griffith University chairs the Committee, which is comprised of First Nations peoples with expertise and interest in telecommunications issues.
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The Australian Communications Consumer Action Network (ACCAN) Indigenous Steering Committee has called for investments in First Nations co-designed local solutions and dedicated funding for more digital skills training in a submission to the National Indigenous Australians Agency (NIAA)’s Indigenous Digital Inclusion Plan Discussion Paper.
Established after ACCAN’s 2021 Indigenous Advisory Forum, the Indigenous Steering Committee guides ACCAN’s work so that it is genuinely representative of the interests of First Nations peoples.
Read more: Indigenous Digital Inclusion Efforts Must Be First Nations Led and Adequately Funded
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New research from the Australian Communications Consumer Action Network (ACCAN) has revealed that almost three in four Australians agree that it needs to be easier to make a complaint and to get their issues resolved when dealing with digital platforms such as Facebook, WhatsApp, eBay, and Service NSW.
A nationally representative survey of 1,000 Australians conducted by the peak body for communications consumers using Ipsos’ Digital Omnibus online survey found that 74% of respondents think that it needs to be easier for people to make a complaint, and 78% think that it needs to be easier for people to get their issues resolved on digital platforms. Digital platforms were defined as websites and apps such as social media, Government online services, job search sites, dating apps, messaging apps and online marketplaces. ACCAN’s polling also shows that 60% of Australians feel there’s not much they can do when something goes wrong online.
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New research from the Australian Communications Consumer Action Network (ACCAN) has revealed that almost three in four Australians agree that it needs to be easier to make a complaint and to get their issues resolved when dealing with digital platforms such as Facebook, WhatsApp, eBay, and Service NSW.
A nationally representative survey of 1,000 Australians conducted by the peak body for communications consumers using Ipsos’ Digital Omnibus online survey found that 74% of respondents think that it needs to be easier for people to make a complaint, and 78% think that it needs to be easier for people to get their issues resolved on digital platforms. Digital platforms were defined as websites and apps such as social media, Government online services, job search sites, dating apps, messaging apps and online marketplaces. ACCAN’s polling also shows that 60% of Australians feel there’s not much they can do when something goes wrong online.
Read more: Digital Platforms and the Consumer Experience in Australia