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ACCAN comments on the Bills establishing the new Telecommunications Universal Service Management Agency (TUSMA) and creating a framework for the competitive supply of universal services. 

ACCAN argues that access to Information and Communications Technology (ICT) is an important element to achieving an adequate standard of living and social inclusion, a key human rights goal. 

Tough measures are needed to ensure that Telstra treats competitors fairly and to ensure the migration of consumers to the NBN is done fairly.

The improved measures in the draft Mobile Premium Services (MPS) Code are a step in the right direction for consumers but new Code rules are weakened by the Code’s weak approach to compliance monitoring and enforcement.

ACCAN's submission to the Convergence Review highlights three key issues for reform: telecommunications co-regulation - also known as the smurfberry problem; moving from voice-centric to connectivity-centric regulation; and strengthening accessibility standards in broadcasting.

Most of us take for granted that we can use any communications device – land-line, mobile or internet – to connect to people, services and help. But the reality is that a significant number of Australians can’t use regular products and services because of illness, disability or other impairment. Inclusive Communications is ACCAN's submission to the Department of Broadband, Communications and the Digital Economy (DBCDE)'s Review of Access to Telecommunication Services by People with Disability, Older Australians and People Experiencing Illness.

Payphones are an important public resource. Further to our submission on the Consumer Safeguard Instruments for payphone repairs, removals and installations, we ask the ACMA to keep rigorous records so we know what kind of problems people are encountering with payphones.

ACCAN argues that a guiding principle for the Convergence Review should be that the broadest range of devices, services and content should be accessible to people with disabilities.

Payphones are an important public resource that helps us to connect. ACCAN has submitted comments about the Consumer Safeguard Instruments for payphone repairs, removals and installations to make sure they work in the interest of consumers.

ACCAN recommends that issues relating to social inclusion in the context of information communication technologies (ICT) should be addressed in the Human Rights Baseline Study and provides examples of statistical data that should be collected to measure this.

ACCAN argues that the Universal Service Obligation (USO) legislative framework must include obligations to provide the infrastructure that will ensure universal access for all Australians to communications services. We also urge a review of the definition of universal service.

ACCAN argues that financial penalties should be mandatory if telcos seriously under perform on their Customer Service Guarantee (CSG) obligations.

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