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Are you a community organisation or school looking to help bridge the digital divide? Listed below are organisations which may be able to help.
| Program Supplier (click below) | Description |
|---|---|
| Centorrino Technologies | Centorrino Technologies provides schools with the opportunity to offer parents and students with affordable devices and repayment options, depending on the input of funding from the school. |
| Community Grants | ACT State Government Community Grants support community organisations through funding to provide access to IT equipment and devices to those most at risk of digital exclusion. |
| Computer Recycling Scheme | The Computer Recycling Scheme offers discounted, refurbished ex-government devices for purchase by schools in South Australia. |
| Computerbank | Computerbank is a not-for-profit organisation, providing refurbished laptops and devices to disadvantaged individuals and community groups. |
| Data Zoo | Data Zoo aims to bridge the digital divide by donating devices to remote schools through their Digi-Tech program. Schools can register their interest in the Digi-Tech program by getting in touch with Data Zoo. |
| Digital Donation Program | Through the Digital Donation Program, South Australian not-for-profit organisations can apply to receive refurbished ex-government laptops. |
| DV Safe Phone | DV Safe Phone partners with community organisations to facilitate the donation of refurbished devices to victims of domestic violence. Agencies can register to be a distribution point via Halt Map Project. Donations are welcome from the public. |
| Fraser Coast Community Grants Program | Each year, Fraser Coast Council donates a number of retired computers to not-for-profit community organisations with the aim of meeting the needs of the community and to help build skills and capacity of members of the community. |
| Givit | Givit connects registered community organisations and schools looking for donated goods with members of the general public who have goods to donate. Community organisations and schools are able to register with Givit and request items to support vulnerable individuals, including donated devices. |
| Good 360 | Good 360 connects member organisations with Australian retailers looking to donate spare stock. Member organisations can purchase goods online for only the cost of shipping and handling, including bulk orders. |
| Good Things Foundation | Good Things Foundation manages the Be Connected Network, which, with the support of the Australian Government, provides grants to enable community organisations to purchase devices and fund digital inclusion programs in order to reduce the digital divide within the community. |
| Hello Inititiative | Hello Initiative connects young people in the justice system with refurbished phones and mobile data. Hello Initiative works closely with community organisations to ensure support is delivered where it is needed and, once the device is delivered, touch base to ensure the support is still needed. |
| Infoxchange | Infoxchange, in partnership with Connecting Up, provides free or heavily discounted devices and software to eligible not-for-profits. Not-for-profits are required to join as a member of Connecting Up and must be verified as an eligible not-for-profit. |
| LiteHaus Digital Inclusion Program | Litehaus International's Digital Inclusion Program works to bridge the digital divide by donating devices to schools in remote areas. Litehaus also partners with a tutoring business to offer additional support for students in remote areas. To date, the program has only been offered in remote areas of Queensland. |
| Melbourne City Mission | Melbourne City Mission facilitates Creating Connections Education Employment Pathways (CEEP), in partnership with the Victoria Government. CEEP offers approximately 100 packages each year, providing funding of up to $1,200 for education, employment and training related expenses for young people receiving homelessness support in Melbourne. Funding can be used to purchase a necessary device. |
| Sam's Spares | Sam's Spares is a not-for-profit organisation that refurbishes devices and donates them to community organisations to distribute to those in need. |
| The Reconnect Project | The Reconnect Project works with community organisations, donating refurbished devices to caseworkers to provide access to devices for clients. Caseworkers are able to advise the type of devices they require and The Reconnect Project sources the technology for them, saving time and money. |
| WESNET: Safe Connections 2.0 | WESNET, in partnership with Telstra, donates smartphones and SIM cards to participating community organisations for distribution to survivors of domestic and family violence. Funded by the Australian Government WESNET also provides training to help women utilise technology and be safer online. |
| WorkVentures | WorkVentures specialises in providing tailored technology packages, which help Australia’s most vulnerable people. WorkVentures work with organisations by understanding the unique requirements of the community the organisations are supporting and leverage decades of IT expertise to tailor a package that addresses their needs. |
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The Australian Communications Consumer Action Network’s (ACCAN) Board of Directors has unanimously endorsed the organisation’s support of the Voice to Parliament. A Voice to Parliament aligns with ACCAN’s organisational vision of Communications services that are trusted, inclusive, accessible, and available for all. A Voice to Parliament also aligns strongly with ACCAN’s Reconciliation Action Plan vision of a united Australia that acknowledges its past and values the unique culture and heritage of Aboriginal and Torres Strait Islander peoples.
The Board and staff of ACCAN support a successful Referendum that will enshrine a First Peoples Voice to Parliament in our Constitution. A Voice that can provide independent advice to Parliament and Government enables true self-determination by ensuring the diverse First Nations perspectives and aspirations are authentically embedded in decisions affecting their lives. A Voice will also provide new opportunities for community consultation to improve communications, particularly in regional and remote Australia.
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ACCAN responded to the Government’s 2023 Privacy Act consultation. The consultation report offered a number of proposals resulting from the 2022 Privacy Act Review consultation.
in general, ACCAN was pleased with the majority of the proposals in the report.
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ACCAN has responded to the Federal Government’s thematic review of the Customer Service Guarantee (CSG). The CSG is an important consumer protection as it requires telecommunications service providers to connect and fix landline services within specified time frames.
Read more: Thematic review of the Customer Service Guarantee
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ACCAN recently submitted to the ACMA’s consultation on its compliance priorities for 2023–24. ACCAN has identified several areas the ACMA should consider when developing its compliance priorities for 2023-24. These areas include:
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ACCAN recently commented on the Consolidated Industry Codes of Practice for the Online Industry (Class 1A and Class 1B Material).
ACCAN’s submission outlined our concerns regarding the lack of clarity around dispute resolution and redress processes in the draft Codes. The eSafety Commission should be explicitly included as an avenue for consumers to appeal decisions made under the codes and minimise consumer harm from incorrect decisions.
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Households are increasingly feeling the impact of higher costs of living. New research by the Australian Communications Consumer Action Network (ACCAN), conducted in March, has revealed a fifth of consumers reporting that they missed a payment for a phone or internet service because they could not afford it.
Among those that were surveyed, of those responsible for paying telco bills in their household, 38% experienced phone and internet payment problems in the last 2 years. Over a quarter (26%) of the 1000 consumers surveyed regarded their phone and internet costs as unaffordable.
Read more: 1 in 5 Australians struggling to pay a Telco bill
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Communications affordability is an important issue, especially with many consumers facing cost of living pressures and rising costs of telecommunications services.
ACCAN conducted a survey through Ipsos’ Digital Omnibus survey in March 2023 to better understand consumers’ experiences with communications affordability. This survey sought the views of 1,000 respondents from a variety of age groups, locations, and incomes.
It found:
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Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
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| Supplier (click below) | Is the supplier website screen reader friendly? | Key Words e.g. If the device is new or refurbished, available to buy direct from the supplier or from a third-party marketplace. |
|---|---|---|
| Amazon | Yes | Refurbished, Third-party Marketplace |
| Australian Computer Traders | Yes | Refurbished, Direct Supplier |
| Belong | Yes | Refurbished, Direct Supplier |
| Boost Mobile | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Cash Converters | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Catch.com.au | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Certified Tech Direct | Yes | Refurbished, Direct Supplier |
| Device Trader | Yes | Refurbished, Direct Supplier |
| Dick Smith | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| eBay | Yes | Refurbished, Third-party Marketplace |
| Essentially Mobile | Yes | Refurbished, Direct Supplier |
| grays.com | Yes | Refurbished, Third-party Marketplace |
| Green Gadgets | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Hulii | Yes | Refurbished, Third-party Marketplace |
| In the Click | Some Issues | Social Enterprise, Refurbished, Direct Supplier |
| Jessups IT & Computers | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| jw.com.au | Yes | Refurbished, Direct Supplier |
| King IT | Some Issues | Refurbished, Direct Supplier |
| Kogan | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
| Luv Your Phone | Yes | Refurbished, Direct Supplier |
| MD Computers Sunshine Coast | Yes | Refurbished, Direct Supplier |
| Mobile Barn | Yes | Refurbished, Direct Supplier |
| Mobile Federation | Yes | Refurbished, Direct Supplier |
| Mobile Guru | Yes | Refurbished, Direct Supplier |
| Nexlife | Yes | Refurbished, Direct Supplier |
| OzMobiles | Yes | Refurbished, Direct Supplier |
| Phone Cycle | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Phonebot | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
| PTC | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Quick Fix | Yes | Refurbished, Direct Supplier |
| Rebold | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Reboot I.T | Yes | Refurbished, Direct Supplier |
| Recompute | Some Issues | Refurbished, Direct Supplier |
| Reebelo | Yes | Refurbished, Third-party Marketplace |
| ReloopIT | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Sky Phonez | Some Issues | Refurbished, Third-party Marketplace |
| Stock Must Go | Yes | Refurbished, Direct Supplier |
| Tech Recovery | Yes | Refurbished, Direct Supplier |
| Technology Locker | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
| Trade Electronics | Yes | Refurbished, Third-party Marketplace |
| Wise Market | Yes | Refurbished, Third-party Marketplace |
| Mobile Barn | Yes | Refurbished, Direct Supplier |
- Details
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
- Details
| Supplier (click below) | Is the supplier website screen reader friendly? | Key Words e.g. If the device is new or refurbished, available to buy direct from the supplier or from a third-party marketplace. |
|---|---|---|
| Amazon | Yes | Refurbished, Third-party Marketplace |
| Apple | Yes | Refurbished, Direct Supplier |
| Australian Computer Traders | Yes | Refurbished, Direct Supplier |
| Boost Mobile | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| BPC Tech | Yes | Refurbished, Direct Supplier |
| Cash Converters | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Catch.com.au | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Certified Tech Direct | Yes | Refurbished, Direct Supplier |
| Device Trader | Yes | Refurbished, Direct Supplier |
| Dick Smith | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| eBay | Yes | Refurbished, Third-party Marketplace |
| Essentially Mobile | Yes | Refurbished, Direct Supplier |
| grays.com | Yes | Refurbished, Third-party Marketplace |
| Green Gadgets | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Hulii | Yes | Refurbished, Third-party Marketplace |
| In the Click | Some Issues | Social enterprise, Refurbished, Direct Supplier |
| Jessups IT & Computers | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| King IT | Some Issues | Refurbished, Direct Supplier |
| Kogan | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
| Luv Your Phone | Yes | Refurbished, Direct Supplier |
| Mobile Guru | Yes | Refurbished, Direct Supplier |
| OzMobiles | Yes | Refurbished, Direct Supplier |
| Phone Cycle | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Phonebot | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
| Rebold | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Reboot I.T | Yes | Refurbished, Direct Supplier |
| Reebelo | Yes | Refurbished, Third-party Marketplace |
| ReloopIT | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
| Revived IT | Yes | Refurbished, Direct Supplier |
| Sky Phonez | Some Issues | Refurbished, Third-party Marketplace |
| Stock Must Go | Yes | Refurbished, Direct Supplier |
| Tech Recovery | Yes | Refurbished, Direct Supplier |
| Techno Partners | Yes | Refurbished, Direct Supplier |
| Technology Locker | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
| Trade Electronics | Yes | Refurbished, Third-party Marketplace |
| Wise Market | Yes | Refurbished, Third-party Marketplace |