Home
- Details
ACCAN has responded to the Federal Government’s thematic review of the Customer Service Guarantee (CSG). The CSG is an important consumer protection as it requires telecommunications service providers to connect and fix landline services within specified time frames.
Read more: Thematic review of the Customer Service Guarantee
- Details
ACCAN recently submitted to the ACMA’s consultation on its compliance priorities for 2023–24. ACCAN has identified several areas the ACMA should consider when developing its compliance priorities for 2023-24. These areas include:
- Details
ACCAN recently commented on the Consolidated Industry Codes of Practice for the Online Industry (Class 1A and Class 1B Material).
ACCAN’s submission outlined our concerns regarding the lack of clarity around dispute resolution and redress processes in the draft Codes. The eSafety Commission should be explicitly included as an avenue for consumers to appeal decisions made under the codes and minimise consumer harm from incorrect decisions.
- Details
Households are increasingly feeling the impact of higher costs of living. New research by the Australian Communications Consumer Action Network (ACCAN), conducted in March, has revealed a fifth of consumers reporting that they missed a payment for a phone or internet service because they could not afford it.
Among those that were surveyed, of those responsible for paying telco bills in their household, 38% experienced phone and internet payment problems in the last 2 years. Over a quarter (26%) of the 1000 consumers surveyed regarded their phone and internet costs as unaffordable.
Read more: 1 in 5 Australians struggling to pay a Telco bill
- Details
Communications affordability is an important issue, especially with many consumers facing cost of living pressures and rising costs of telecommunications services.
ACCAN conducted a survey through Ipsos’ Digital Omnibus survey in March 2023 to better understand consumers’ experiences with communications affordability. This survey sought the views of 1,000 respondents from a variety of age groups, locations, and incomes.
It found:
- Details
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
- Details
Supplier (click below) | Is the supplier website screen reader friendly? | Key Words e.g. If the device is new or refurbished, available to buy direct from the supplier or from a third-party marketplace. |
---|---|---|
Amazon | Yes | Refurbished, Third-party Marketplace |
Australian Computer Traders | Yes | Refurbished, Direct Supplier |
Belong | Yes | Refurbished, Direct Supplier |
Boost Mobile | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Cash Converters | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Catch.com.au | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Certified Tech Direct | Yes | Refurbished, Direct Supplier |
Device Trader | Yes | Refurbished, Direct Supplier |
Dick Smith | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
eBay | Yes | Refurbished, Third-party Marketplace |
Essentially Mobile | Yes | Refurbished, Direct Supplier |
grays.com | Yes | Refurbished, Third-party Marketplace |
Green Gadgets | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Hulii | Yes | Refurbished, Third-party Marketplace |
In the Click | Some Issues | Social Enterprise, Refurbished, Direct Supplier |
Jessups IT & Computers | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
jw.com.au | Yes | Refurbished, Direct Supplier |
King IT | Some Issues | Refurbished, Direct Supplier |
Kogan | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
Luv Your Phone | Yes | Refurbished, Direct Supplier |
MD Computers Sunshine Coast | Yes | Refurbished, Direct Supplier |
Mobile Barn | Yes | Refurbished, Direct Supplier |
Mobile Federation | Yes | Refurbished, Direct Supplier |
Mobile Guru | Yes | Refurbished, Direct Supplier |
Nexlife | Yes | Refurbished, Direct Supplier |
OzMobiles | Yes | Refurbished, Direct Supplier |
Phone Cycle | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Phonebot | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
PTC | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Quick Fix | Yes | Refurbished, Direct Supplier |
Rebold | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Reboot I.T | Yes | Refurbished, Direct Supplier |
Recompute | Some Issues | Refurbished, Direct Supplier |
Reebelo | Yes | Refurbished, Third-party Marketplace |
ReloopIT | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Sky Phonez | Some Issues | Refurbished, Third-party Marketplace |
Stock Must Go | Yes | Refurbished, Direct Supplier |
Tech Recovery | Yes | Refurbished, Direct Supplier |
Technology Locker | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
Trade Electronics | Yes | Refurbished, Third-party Marketplace |
Wise Market | Yes | Refurbished, Third-party Marketplace |
Mobile Barn | Yes | Refurbished, Direct Supplier |
- Details
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
- Details
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
- Details
Supplier (click below) | Is the supplier website screen reader friendly? | Key Words e.g. If the device is new or refurbished, available to buy direct from the supplier or from a third-party marketplace. |
---|---|---|
Amazon | Yes | Refurbished, Third-party Marketplace |
Apple | Yes | Refurbished, Direct Supplier |
Australian Computer Traders | Yes | Refurbished, Direct Supplier |
Boost Mobile | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
BPC Tech | Yes | Refurbished, Direct Supplier |
Cash Converters | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Catch.com.au | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Certified Tech Direct | Yes | Refurbished, Direct Supplier |
Device Trader | Yes | Refurbished, Direct Supplier |
Dick Smith | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
eBay | Yes | Refurbished, Third-party Marketplace |
Essentially Mobile | Yes | Refurbished, Direct Supplier |
grays.com | Yes | Refurbished, Third-party Marketplace |
Green Gadgets | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Hulii | Yes | Refurbished, Third-party Marketplace |
In the Click | Some Issues | Social enterprise, Refurbished, Direct Supplier |
Jessups IT & Computers | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
King IT | Some Issues | Refurbished, Direct Supplier |
Kogan | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
Luv Your Phone | Yes | Refurbished, Direct Supplier |
Mobile Guru | Yes | Refurbished, Direct Supplier |
OzMobiles | Yes | Refurbished, Direct Supplier |
Phone Cycle | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Phonebot | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
Rebold | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Reboot I.T | Yes | Refurbished, Direct Supplier |
Reebelo | Yes | Refurbished, Third-party Marketplace |
ReloopIT | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Revived IT | Yes | Refurbished, Direct Supplier |
Sky Phonez | Some Issues | Refurbished, Third-party Marketplace |
Stock Must Go | Yes | Refurbished, Direct Supplier |
Tech Recovery | Yes | Refurbished, Direct Supplier |
Techno Partners | Yes | Refurbished, Direct Supplier |
Technology Locker | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
Trade Electronics | Yes | Refurbished, Third-party Marketplace |
Wise Market | Yes | Refurbished, Third-party Marketplace |
- Details
Disclaimer:
This list is to be used for guidance only, and inclusion on it is not an endorsement or recommendation. This website is not intended to be a substitute for independent advice.
This list is intended to be a work in progress and ACCAN encourages feedback from the broader community on recommended improvements to the site and its contents. If you find some of this information incomplete or out of date please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
- Details
Supplier (click below) | Is the supplier website screen reader friendly? | Key Words e.g. If the device is new or refurbished, available to buy direct from the supplier or from a third-party marketplace. |
---|---|---|
Acer | Yes | Refurbished, Direct Supplier |
Amazon | Yes | Refurbished, Third-party Marketplace |
Apple | Yes | Refurbished, Direct Supplier |
Australian Computer Traders | Yes | Refurbished, Direct Supplier |
BPC Tech | Yes | Refurbished, Direct Supplier |
Bufferstock | Yes | Refurbished, Direct Supplier |
Cash Converters | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Catch.com.au | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Dell | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Dick Smith | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
eBay | Yes | Refurbished, Third-party Marketplace |
grays.com | Yes | Refurbished, Third-party Marketplace |
Green Gadgets | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Hulii | Yes | Refurbished, Third-party Marketplace |
In the Click | Some Issues | Refurbished, Direct Supplier |
Jessups IT & Computers | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
jw.com.au | Yes | Refurbished, Direct Supplier |
King IT | Some Issues | Refurbished, Direct Supplier |
Laptop.com.au | partially, unlabelled buttons | Refurbished, Direct Supplier |
LFO.com.au | No | Refurbished, Direct Supplier |
Luv Your Phone | Yes | Refurbished, Direct Supplier |
MD Computers Sunshine Coast | Yes | Refurbished, Direct Supplier |
MegaBuy | No | Refurbished, Direct Supplier |
Microcomp | No | Refurbished, Direct Supplier |
One Education | Yes | Refurbished, Direct Supplier |
OzMobiles | Yes | Refurbished, Direct Supplier |
Phonebot | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
Reboot I.T | Yes | Refurbished, Direct Supplier |
Recompute | Some Issues | Refurbished, Direct Supplier |
Reebelo | Yes | Refurbished, Third-party Marketplace |
ReloopIT | Yes | Refurbished, Direct Supplier, Third-party Marketplace |
Revived IT | Yes | Refurbished, Direct Supplier |
Sky Phonez | Some Issues | Refurbished, Third-party Marketplace |
Stock Must Go | Yes | Refurbished, Direct Supplier |
Tech Recovery | Yes | Refurbished, Direct Supplier |
Techno Partners | Yes | Refurbished, Direct Supplier |
Technology Locker | Some Issues | Refurbished, Direct Supplier, Third-party Marketplace |
The Computer Guy | No | Refurbished, Direct Supplier |
Trade Electronics | Yes | Refurbished, Third-party Marketplace |
Wise Market | Yes | Refurbished, Third-party Marketplace |
WorkVentures | Yes | Refurbished, Direct Supplier |