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ACCAN welcomes Vodafone Chief Executive Nigel Dews’s apology to millions of frustrated customers who have experienced network problems in recent months and says it marks the start of a long journey back for the company to restore its customer service reputation.

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Professor Michael Fraser AM has been named as the new Chair of the ACCAN Board following a meeting held in ACCAN’s Sydney office yesterday.

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New research commissioned by ACCAN that has found only 7% of people who are dissatisfied with their way their provider has handled a problem or complaint take it to the Telecommunications Industry Ombudsman (TIO).

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Policy position banner image featuring a mother and daughter using laptops with a background of optic fibre 

ACCAN's broadband position statement, entitled Our Broadband Future, was launched at the ACCAN National Conference 2010 in Melbourne. ACCAN defines four principles that should guide broadband policy.

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A submission by ACCAN about the National Disability Strategy. 

Articles 9 and 21 of the United Nations Convention on the Rights of People with Disability articulate the role of communications in making sure that people with disability enjoy human rights, freedoms and respect like other people. The Australian Communications Consumer Action Network (ACCAN) believes that access to information and communication services are an essential tool for all people with disability to be able to participate to the fullest extent possible in Australian society.

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A submission by ACCAN to the Australian Communications and Media Authority regarding the Telecommunications (Emergency Call Service) Amendment Determination (2009).

ACCAN believes that, by mandating the provision of location information for emergency calls from mobile phones, the Amendment is likely to result in better outcomes for the many people in Australia who use a mobile phone to make emergency calls.

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Peak communications consumer body ACCAN has welcomed the Government’s move to greatly improve media access for people who are Deaf, blind, or who have vision or hearing impairments, by improving television captioning and trialling an audio description television broadcast service.

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Annual complaints data released by the Telecommunication Industry Ombudsman (TIO) reveals telco complaints remain at unacceptably high levels, according to peak communications consumer body, the Australian Communications Consumer Action Network (ACCAN).

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Acknowledgement of Country

The Australian Communication Consumer Action Network (ACCAN) acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples. Aboriginal and Torres Strait Islander peoples should be aware that this website contains images, names, and audio recordings of people who may have passed away.

 

Acknowledgement of Accessibility

ACCAN acknowledges the need to actively promote equal access to all ACCAN events, consultations, submissions and other information. This reflects our principles of equal access and meaningful inclusion of people with disability. ACCAN strives to be a model in this field, for other not-for-profits, industry and government.

ACCAN endeavours to maintain its website in accordance with the WCAG 2.1AA guidelines and WCAG 2.1AAA guidelines where possible. We welcome feedback on our content.

 

External Content Acknowledgement

Although ACCAN takes care to direct our subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policies, standards or beliefs.

 

 

 

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Individual publications on this website which are labelled as Creative Commons publications are licensed under the Creative Commons Attribution 3.0 Australia Licence. To view a copy of this license, visit http://creativecommons.org/licenses/by/3.0/au. You are free to cite, copy, communicate and adapt this work, so long as you attribute The Australian Communications Consumer Action Network (ACCAN) and/or any other authors.

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Consumer Information, such as tip sheets, that are produced solely by ACCAN and distributed on its website are available for use by external parties under the following creative commons licence. 

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ACCAN acknowledges the need to actively promote equal access to all ACCAN events, consultations, submissions and other information. This reflects our principles of equal access and meaningful inclusion of people with disability. ACCAN strives to be a model in this field, for other not-for-profits, industry and government.

ACCAN endeavours to maintain its website in accordance with the WCAG 2.2AA guidelines and WCAG2.2AAA where possible. We welcome feedback on our content.

Accessibility Toolbox icon Our site contains an accesibility toolbox to change colour themes and resize text. The standard and inverted colour themes meet WCAG 2.2AAA contrast ratings.  Browsers also have their own text resizing capabilities outlined below.

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If you would like to increase the size of text you see on this website we recommend you use your web browser to zoom into the sites pages making the text larger while preserving the layout of the page. Here's how to do this for the most popular browsers;

Firefox

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More about resizing in Firefox

Google Chrome

Open the "Customize and control Google Chrome" spanner icon (see image right). Use the Zoom controls to resize your text as required.

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  • To reset your text size to default, press and hold Ctrl while pressing 0.


Mouse: If your mouse has a scroll wheel, press and hold Ctrl while scrolling up to decrease the text font size and down to increase it.

More about resizing in Chrome

 

Microsoft Edge / Internet Exporer 7+

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In Internet Explorer 8 simply use the Magnifying glass in the bottom right corner of your browser frame.

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Internet Explorer 6

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The Australian Communications Consumer Action Network says the passing of landmark legislation in the House of Representatives today heralds a new era in telecommunications that will benefit telco consumers through improved competition and consumer protection measures.

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