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ACCAN, as a Principle Partner of the Australasian Consumer Fraud Taskforce during National Consumer Fraud Awareness Week, would like to warmly invite you to attend the launch screening of:
“Internet Scams: how to protect yourself” a consumer education initiative by the WA Deaf Society, funded by ACCAN’s Grants Scheme.
Read more: Cinema screening: National Consumer Fraud Awareness Week
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An ACCAN Position Statement on the National Broadband Network's installation process.
ACCAN is calling on the government to make National Broadband Network (NBN) fibre-optic cable installations automatic unless individual property owners choose to opt out.
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Submission by ACCAN to the Convergence Review Secretariat regarding the Convergence Review Terms of Reference.
ACCAN argues the Convergence Review Committee should look at ways to maximise inclusion for people with disabilities in accessing the broadest range of content, services and technologies.
The 2011 Convergence Review is an Australian Government initiative. It is in response to trends in technology that are reshaping the media landscape from how it looked in the 1990s, which is when Australia's current media and communications regulatory frameworks were established.
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Submission by ACCAN to the Telephone Information Services Standards Council (TISSC) Code of Practice Remedies Review
The TISSC is an independent regulatory body that sets standards in the form of a Code of Practice, for the message content and advertising of premium rate telephone information services, including numbers beginning with the prefixes 190 and 01972.
ACCAN strongly supports TISSC and the important work that it has carried out in both handling complaints relating to the TISSC Code of Practice (the Code) and in monitoring industry compliance with Code rules. We believe that the existing levels of complaint and accompanying definitions are not sufficiently clear and differentiated from one another.
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The Australian Communications Consumer Action Network (ACCAN) and Media Access Australia (MAA) are calling on the major television networks to include comprehensive captioning on digital free-to-air multichannels after new research has found a high level of awareness and use of closed captions – even among those who aren’t hearing impaired.
Read more: TV networks need to tune in to audience’s appetite for captions
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The creator of Vodafail.com, Adam Brimo, has submitted a damning 30-page document to the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC) that summarises the experiences of 12,000 Vodafone customers in relation to poor 3G network coverage, customer service and complaint handling by the telco.
The report, Vodafone situation: yesterday, today and tomorrow, analyses thousands of similar stories from customers about hours spent on hold to Vodafone’s call centre trying to make a complaint about its 3G network issues, including frequent call dropouts and delayed receipt of voicemail and text messages.
Read more: Epic Vodafail: customer takes 12,000 complaints to the regulators
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From workshops with members of the Deaf community, consultation with experts, and literature research, the WA Deaf Society, supported by a grant from ACCAN, created accessible videos showing people how to avoid romance scams, lottery scams, credit card scams, and other scams on the Internet and produced a short report.
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Grant recipient: WA Deaf Society
Grant round: 2010
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You may have heard that a few days before Christmas the Government released the NBN business case – formally known as the NBN Co Corporate Plan 2011-2013. There was a flurry of media coverage focusing on the financial stuff and the many uncertain assumptions the Plan depends on. But there were also some interesting new details beyond the expenditure and rates of return.
Read more: What the NBN business case means for you
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Travelling overseas with a mobile phone50.95 KB
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Travelling overseas with a mobile phone346.11 KB
If you are travelling overseas and would like to use your mobile phone you have a number of options to consider.
Read more: Travelling overseas with a mobile phone
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The National Relay Service is experiencing major interruptions due to the Queensland floods. The National Relay Service (NRS), a phone solution for people who are Deaf, hearing-impaired or speech-impaired, has been dramatically affected by the Brisbane floods. The NRS’s call centre, which is in Brisbane, has had to be evacuated and this has meant that all NRS calls – other than certain emergency calls – are currently unavailable.
These interruptions are continuing, and there is now information available in Auslan (Australian Sign Language).
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Submission by ACCAN to the Australian Communications Media Authority regarding the 'Structure of Australia’s telephone numbering plan' consultation.
This submission addressed questions raised regarding geographic numbering. The views in this paper should be considered alongside ACCAN's recent super-complaint about charges incurred from mobile calls to 13, 1300 and 1800 numbers.
Read more: Structure of Australia’s telephone numbering plan