Submission by ACCAN to the Telephone Information Services Standards Council (TISSC) Code of Practice Remedies Review

The TISSC is an independent regulatory body that sets standards in the form of a Code of Practice, for the message content and advertising of premium rate telephone information services, including numbers beginning with the prefixes 190 and 01972.

ACCAN strongly supports TISSC and the important work that it has carried out in both handling complaints relating to the TISSC Code of Practice (the Code) and in monitoring industry compliance with Code rules. We believe that the existing levels of complaint and accompanying definitions are not sufficiently clear and differentiated from one another.

ACCAN recommended that the number of the code breach levels could be reduced to three: minor, significant, and serious.

 Download: Telephone Information Services Standards Council Code of Practice Remedies Review.pdf [Adobe Acrobat PDF - 193.17 KB]

 Download: Telephone Information Services Standards Council Code of Practice Remedies Review.doc [Word Document - 900 KB]