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ACCAN welcomes Vodafone Chief Executive Nigel Dews’s apology to millions of frustrated customers who have experienced network problems in recent months and says it marks the start of a long journey back for the company to restore its customer service reputation.

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ACCAN provides a strong unified voice to industry and government as consumers work towards availability, accessibility and affordability of communications services for all Australians. To ensure that we are representative of all consumers, the ACCAN Board has established two Standing Advisory Committees including the Standing Advisory Committee on Consumer Affairs (SACCA) and the Standing Advisory Committee Disability Issues (SACDI).

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The creator of Vodafail.com, Adam Brimo, has submitted a damning 30-page document to the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC) that summarises the experiences of 12,000 Vodafone customers in relation to poor 3G network coverage, customer service and complaint handling by the telco.

The report, Vodafone situation: yesterday, today and tomorrow, analyses thousands of similar stories from customers about hours spent on hold to Vodafone’s call centre trying to make a complaint about its 3G network issues, including frequent call dropouts and delayed receipt of voicemail and text messages.

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ACCAN, the national peak communications consumer organisation commends today’s Federal Government’s decision to make all government web sites compliant with Web Content Accessibility Guidelines 2.0 to its second highest AA level by 2015.

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Media reports that Telstra will put in place an “app cap” to cut off smartphone users’ internet access once they’ve reached their data allowance limit are not yet a reality, according to consumer group ACCAN.

The telco giant is yet to decide whether or not they will allow their customers to nominate a maximum spend to help them avoid bill shock, says ACCAN.

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Annual complaints data released by the Telecommunication Industry Ombudsman (TIO) reveals telco complaints remain at unacceptably high levels, according to peak communications consumer body, the Australian Communications Consumer Action Network (ACCAN).

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Seven projects have been successful in the second round of the ACCAN Independent Grants Scheme.

ACCAN CEO Allan Asher today congratulated the diverse range of recipients including Able Australia Services, Brotherhood of St Laurence, Council on the Ageing WA, Danielle Notara, the Institute for Interactive Media and Learning (UTS), Novita Children’s Services, and a joint project between the Swinburne Institute for Social Research, Centre for Appropriate Technology, and Central Land Council.

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The Australian Communication Consumer Action Network (ACCAN) says the Australian Communications and Media Authority (ACMA) report, Mobile capped plans, barely scratches the surface of the extent of problems Australian consumers are experiencing in relation to mobile phone bills.

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New Galaxy research commissioned by ACCAN has found one in two telco customers have experienced a problem with their phone or internet service provider in the past year, with technical problems, customer service and complaint handling topping the list of complaints.

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Millions of Australian households will remain protected from unwanted telemarketing calls, thanks to a proposed last minute change to the Do Not Call Register, ACCAN Australia’s peak communications consumer organisation said today.

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A complaint sent by the Australian Communications Consumer Action Network (ACCAN) to the Australian Competition and Consumer Commission (ACCC) today (7 June) details six separate examples of telecommunications advertising that the consumer group believes breach the Trade Practices Act because they are misleading, deceptive or unfair – and sometimes all three.

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National communications consumer organisation ACCAN is pleased to announce the recipients of the first round of funding through its Grants Scheme.

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