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Telstra’s decision to charge consumers a fee of $2.20 for paying their bills is ill timed and a bad deal for consumers, according to the Australian Communications Consumer Action Network (ACCAN), Australia’s new watchdog for communications consumers.

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ACCAN the national communications consumer peak organisation today announced Robin Banks, Kate Cornick and Dr Tim Dwyer as members of its Independent Grants Panel.

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Millions of Australian households are set to lose protections against telemarketing calls and have their privacy shattered unless urgent changes are made to the Do Not Call Register, ACCAN Australia’s peak communications consumer organisation said today.

“The flood gates to intrusive and unwanted telemarketing calls are about to open for millions of people who are unaware that their telephone number is about to be kicked off the Do Not Call Register”, said Australian Communications Consumer Action Network (ACCAN) CEO Allan Asher.

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ACCAN, Australia’s peak communications consumer organisation congratulated the Australian Communications and Media Authority (ACMA) on its second successful outcome against unsolicited SMS with the Federal Court yesterday imposing a further $6.5 million in penalties against spammers.

“It is only through strong and decisive action such as ACMA’s to use the full extent of its authority and power that consumers can be assured their rights will be protected,” CEO of ACCAN, Allan Asher said.

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The Australian Communications Consumer Action Network says the passing of landmark legislation in the House of Representatives today heralds a new era in telecommunications that will benefit telco consumers through improved competition and consumer protection measures.

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ACCAN, the communications watchdog, today welcomed the decision by Telstra to reverse its policy of charging customers who pay bill over-the-counter a $2.20 fee.

ACCAN launched a campaign highlighting the unfairness of the charge, calling on Telstra instead to offer incentives for those paying by lower cost methods rather than penalising its traditional customer base.

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The Federal Court’s decision on Friday to impose a total of $15.75 million penalties for contraventions of the Spam Act 2003 is a significant victory for communications consumers, said ACCAN, Australia’s peak communications consumer organisation.

Allan Asher, CEO of ACCAN, congratulated the Australian Communications and Media Authority (ACMA) on taking a strong stance in its first court action against unsolicited SMS messages.

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The Australian Communication Consumer Action Network (ACCAN) welcomes today’s announcement of an inquiry into customer service by the Australian Communications and Media Authority (ACMA) at the CommsDay Summit in Sydney.

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Australia's 22 million consumers and 2 million businesses are not receiving adequate attention in the current debate about telecommunications reform according to ACCAN, Australia’s peak communications consumer organisation.

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Peak consumer advocacy group ACCAN says the woeful state of the telecommunications industry, with its sky-high customer service and complaint handling problems, could be greatly improved if regulators and government put consumer rights at the centre of communications policy.

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The Australian Communication Consumer Action Network (ACCAN) is strongly advising consumers to opt for a pre-paid plan when Apple releases its iPad 3G in Australia on May 28 to avoid the dreaded “bill shock” experienced by 3G smartphone owners hit with excess data usage charges.

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National telecommunications watchdog, ACCAN is calling for the introduction of a consumer compensation payment for consumers who have experienced the hassle and inconvenience of using the TIO to resolve basic disputes.

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