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The Australian Communications Consumer Action Network (ACCAN) today launched a new guide for consumers that explains their rights in relation to mobile phone, landline, internet and pay TV services.

The guide, Making the Right Call, summarises in plain language what rights customers have under the newly registered Telecommunications Consumer Protections (TCP) Code and other laws, regulations and industry codes.

“This guide is essential for phone and internet customers in Australia, because it explains your rights in simple terms, including what to look for when signing up for services. It also has tips on what you can expect once you’ve signed up for a service and what you should do if something goes wrong,” said ACCAN Chief Executive Officer Teresa Corbin.

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Peak consumer body ACCAN say the results of a study released today shed a stark light on the challenges involved in connecting up remote indigenous communities, where very few residents have been online and many have never used a computer.

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The Australian Communications Consumer Action Network (ACCAN), Blind Citizens Australia, Media Access Australia and Vision Australia welcome the announcement by Senator Stephen Conroy of an audio description trial to commence on ABC1 television in the second half of 2012, which will provide a voice description of the visual broadcast for people who are blind or vision impaired. 

Audio description provides a narrative soundtrack that runs alongside audio and describes actions and non-verbal cues that are occurring on screen so that people who are blind and vision-impaired can fully enjoy programs on television.

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The Australian Communications Consumer Action Network (ACCAN) has welcomed the Mid-term Review into its first two years of operations, which has highlighted its effectiveness as a peak body representing Australian telecommunications consumers.

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The Australian Communications Consumer Action Network (ACCAN) has urged both sides of federal politics to commit to a whole-of-government accessible IT procurement policy, which has been recommended in the final report of the IT pricing inquiry.

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The Australian Communications Consumer Action Network (ACCAN) has welcomed today's announcement by the Federal Government that it will set up “Digital Hubs” to provide people with community-based computer and internet training as part of its National Digital Economy Strategy.

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The Australian Communications Consumer Action Network (ACCAN) says the Federal Government’s Household Assistance Scheme (HAS) is essential to ensure people on lower incomes who have a disability, seniors and those living in remote areas will have uninterrupted access to television as the switchover from analog to digital television progresses around the country.

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ACCAN says submissions to the Australian Communications & Media Authority’s (ACMA) draft report reveal the telco industry is in a state of denial about the threat of regulation if it fails to fix its customer service and complaint handling problems.

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There is finally hope for consumers after the regulator, the Australian Communications & Media Authority, today released its findings and recommendations for major reform following a year-long inquiry into the industry’s customer service and complaint handling problems.

ACCAN says the ACMA has proposed a strong set of recommendations that, if implemented, have the potential to substantially transform the telecommunications industry.

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Peak communications consumer body ACCAN has welcomed the announcement by Communications Minister Stephen Conroy that consumers will soon receive SMS alerts about global roaming costs when they travel overseas.

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The Internet Society of Australia (ISOC-AU) and the Australian Communications Consumer Action Network (ACCAN), today launched NBN: A Guide for Consumers, designed to offer all Australians simple information about the National Broadband Network.

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ACCAN says today marks a major step forward in important reforms to make calls from mobile phones to 1800/13 numbers free or the cost of a local call, as they currently are from landlines.

The Australian Communications & Media Authority (ACMA) has today committed to amend the relevant regulation following further consultation and have industry implement the changes by January 2015.

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