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The peak telecommunications consumer advocacy group, ACCAN, is today launching a free smartphone app that will allow mobile phone customers to test their reception and log where and when they are experiencing call dropouts, delayed text messages and slow internet so they can make a complaint to their provider.

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More than 60 disability and consumer advocacy organisations and thousands of individuals nationwide have supported the campaign for a permanent audio description service on television.

The Australian Broadcasting Corporation has just concluded the first-ever Australian trial of a television audio description service, which ran for 13 weeks on ABC1.

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Telecommunications providers should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers, ACCAN CEO Teresa Corbin said today.

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A new report about emergency services during the Queensland floods says major issues with the National Relay Service (NRS), based in Brisbane, left some people with hearing or speech impairments unable to contact emergency services. 

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A new report into communications-related privacy complaints has found there are vast differences in complaint resolution times, remedies and compensation available to consumers, depending on which of the three statutory bodies you lodge a complaint with.

 

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Peak consumer group ACCAN says it is pleased with the announcement by Telstra today that it intends to waive a $2.93 monthly silent line fee for people who are under a protection order or at risk of violence.

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The Australian Communications Consumer Action Network (ACCAN) says telecommunications customers should expect to see improvements in customer service, complaint handling and a reduction in the number of customers experiencing “bill shock” if the new Telecommunications Consumer Protection (TCP) Code is effectively enforced.

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The 2013 Round of the ACCAN Grants Scheme opens today with $265,000 available for organisations, or individuals who apply for funding before 2nd April.

The ACCAN Grants Scheme funds projects that help to work towards the organisation's vision of available, accessible and affordable communications services for all Australians. 

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Peak telecommunications consumer group ACCAN says the announcement made by Communications Minister Stephen Conroy today regarding the National Relay Service (NRS) will save lives through a new service that will enable Deaf, hearing impaired and speech impaired Australians to contact emergency services via SMS.

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New research by leading telecommunications analyst firm Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.

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Peak telecommunications consumer body ACCAN is calling on the ACCC to take action on apps that advertise as free but aggressively encourage or require in-app purchases to keep playing.

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The Australian Communications Consumer Action Network has called on mobile providers such as Telstra and Vodafone to end the rort in exorbitant excess mobile data charges by introducing reasonable hard caps.

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