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ACCAN, Australia's peak body for communications consumers, has written an open letter to Google Australia & New Zealand managing director, Ms Maile Carnegie, calling on Google to follow its own mission statement and make online information 'universally accessible' by making its reCAPTCHA service fully accessible.

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ACCAN, Australia's peak body for communications consumers, congratulates Telstra on its plan to delete discriminatory online CAPTCHA tests from its websites and encourages other providers and businesses to follow suit.

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Australians who are deaf or hard of hearing will be able to have phone conversations in near real-time thanks to a new 24/7 communications service switched on today.

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New global roaming research commissioned by ACCAN has revealed the extraordinary price differences that exist both across and within providers.

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Peak telecommunications consumer body ACCAN is calling on the federal government to ban Telstra's $36 a year Silent Line fee, which landline customers currently have to pay if they want to keep their phone number private.

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New research out today documents the experience of people living in one of the first areas to receive the National Broadband Network (NBN), including their attitudes toward the NBN, downloading habits, internet speeds, devices per household and how much they pay for a phone and internet service.

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Peak telecommunications consumer group ACCAN says customers who want swift action for the Vodafone network’s service outages in 2010 and 2011 should contact the Telecommunications Industry Ombudsman (TIO). 

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Australia’s peak telecommunications consumer body, ACCAN, is urging a current Senate Committee to support the introduction of mandatory data breach notification laws as it would significantly lead to better security of Australians’ private and financial information.

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Australians who are Deaf, hearing or speech impaired will now be able to live more independently thanks to two new communications services switched on today.

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The Australian Communications Consumer Action Network (ACCAN) says it is extremely concerned that a major Telstra mail-out bungle has resulted in a breach of privacy of some 220,000 customers including 23,500 silent-line customers and is calling on the Office of the Privacy Commissioner (OPC) to commence a major investigation into the issue.

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The peak telecommunications consumer advocacy group, ACCAN, is today launching a free smartphone app that will allow mobile phone customers to test their reception and log where and when they are experiencing call dropouts, delayed text messages and slow internet so they can make a complaint to their provider.

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More than 60 disability and consumer advocacy organisations and thousands of individuals nationwide have supported the campaign for a permanent audio description service on television.

The Australian Broadcasting Corporation has just concluded the first-ever Australian trial of a television audio description service, which ran for 13 weeks on ABC1.

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