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Peak consumer group ACCAN says it is pleased with the announcement by Telstra today that it intends to waive a $2.93 monthly silent line fee for people who are under a protection order or at risk of violence.

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The Australian Communications Consumer Action Network (ACCAN) says telecommunications customers should expect to see improvements in customer service, complaint handling and a reduction in the number of customers experiencing “bill shock” if the new Telecommunications Consumer Protection (TCP) Code is effectively enforced.

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The 2013 Round of the ACCAN Grants Scheme opens today with $265,000 available for organisations, or individuals who apply for funding before 2nd April.

The ACCAN Grants Scheme funds projects that help to work towards the organisation's vision of available, accessible and affordable communications services for all Australians. 

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Peak telecommunications consumer group ACCAN says the announcement made by Communications Minister Stephen Conroy today regarding the National Relay Service (NRS) will save lives through a new service that will enable Deaf, hearing impaired and speech impaired Australians to contact emergency services via SMS.

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New research by leading telecommunications analyst firm Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services.

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Peak telecommunications consumer body ACCAN is calling on the ACCC to take action on apps that advertise as free but aggressively encourage or require in-app purchases to keep playing.

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The Australian Communications Consumer Action Network has called on mobile providers such as Telstra and Vodafone to end the rort in exorbitant excess mobile data charges by introducing reasonable hard caps.

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Australians with disability are harnessing gadgets, apps and websites to improve their lives but many are potentially missing out on the digital revolution because some app developers and manufacturers are failing to accommodate the needs of people with disability and older consumers.

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New research shows low-income earners are deprived of vital communications services such as basic internet access. ACCAN says the survey findings show that new ideas are needed on improving Australian households’ access to communications services.

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The Australian Communications Consumer Action Network (ACCAN) has serious concerns with the competency and transparency under which section 313 of the Telecommunications Act has been used by government agencies to block websites.

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Australian blindness and consumer organisations have today launched a national campaign to promote the importance of audio description currently being trialled on ABC TV, and appeal to Communications Minister Senator Stephen Conroy and ABC Managing Director Mark Scott to make the service permanent.

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The Australian Communications and Media Authority has taken action against two pre-paid calling card providers for failing to provide key information to consumers about their products.

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