Our focus
- Details
- Media releases
New global roaming research commissioned by ACCAN has revealed the extraordinary price differences that exist both across and within providers.
Read more: Buyer beware: global roaming research reveals ‘confusing array’ of charges
- Details
- Media releases
Peak telecommunications consumer body ACCAN is calling on the federal government to ban Telstra's $36 a year Silent Line fee, which landline customers currently have to pay if they want to keep their phone number private.
Read more: ACCAN calls for ban on Telstra charging for privacy
- Details
- Media releases
New research out today documents the experience of people living in one of the first areas to receive the National Broadband Network (NBN), including their attitudes toward the NBN, downloading habits, internet speeds, devices per household and how much they pay for a phone and internet service.
Read more: First research out on how the NBN affects hooked-up households
- Details
- Media releases
Peak telecommunications consumer group ACCAN says customers who want swift action for the Vodafone network’s service outages in 2010 and 2011 should contact the Telecommunications Industry Ombudsman (TIO).
Read more: Vodafone customers should go to TIO if they want swift action on complaints
- Details
- Media releases
Australia’s peak telecommunications consumer body, ACCAN, is urging a current Senate Committee to support the introduction of mandatory data breach notification laws as it would significantly lead to better security of Australians’ private and financial information.
Read more: Consumers at risk if data breach notifications shelved
- Details
- Media releases
Australians who are Deaf, hearing or speech impaired will now be able to live more independently thanks to two new communications services switched on today.
Read more: National Relay Service upgrade improves lives of people with disability
- Details
- Media releases
The Australian Communications Consumer Action Network (ACCAN) says it is extremely concerned that a major Telstra mail-out bungle has resulted in a breach of privacy of some 220,000 customers including 23,500 silent-line customers and is calling on the Office of the Privacy Commissioner (OPC) to commence a major investigation into the issue.
Read more: Major Telstra privacy breach affects 220,000 customers - the OPC must act
- Details
- Media releases
The peak telecommunications consumer advocacy group, ACCAN, is today launching a free smartphone app that will allow mobile phone customers to test their reception and log where and when they are experiencing call dropouts, delayed text messages and slow internet so they can make a complaint to their provider.
Read more: Not ‘appy with mobile coverage? Phone Rights will help
- Details
- Media releases
More than 60 disability and consumer advocacy organisations and thousands of individuals nationwide have supported the campaign for a permanent audio description service on television.
The Australian Broadcasting Corporation has just concluded the first-ever Australian trial of a television audio description service, which ran for 13 weeks on ABC1.
- Details
- Media releases
Telecommunications providers should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers, ACCAN CEO Teresa Corbin said today.
Read more: Telcos should set complaint reduction targets: ACCAN CEO
- Details
- Media releases
A new report about emergency services during the Queensland floods says major issues with the National Relay Service (NRS), based in Brisbane, left some people with hearing or speech impairments unable to contact emergency services.
Read more: Queensland flood highlights need to fix Triple Zero accessibility
- Details
- Media releases
A new report into communications-related privacy complaints has found there are vast differences in complaint resolution times, remedies and compensation available to consumers, depending on which of the three statutory bodies you lodge a complaint with.