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Australians with disability are harnessing gadgets, apps and websites to improve their lives but many are potentially missing out on the digital revolution because some app developers and manufacturers are failing to accommodate the needs of people with disability and older consumers.

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New research shows low-income earners are deprived of vital communications services such as basic internet access. ACCAN says the survey findings show that new ideas are needed on improving Australian households’ access to communications services.

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The Australian Communications Consumer Action Network (ACCAN) has serious concerns with the competency and transparency under which section 313 of the Telecommunications Act has been used by government agencies to block websites.

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Australian blindness and consumer organisations have today launched a national campaign to promote the importance of audio description currently being trialled on ABC TV, and appeal to Communications Minister Senator Stephen Conroy and ABC Managing Director Mark Scott to make the service permanent.

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The Australian Communications and Media Authority has taken action against two pre-paid calling card providers for failing to provide key information to consumers about their products.

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Disability advocates are today celebrating the passage of legislation in both houses of Parliament that means television viewers will soon enjoy better closed captioning on television.

Closed captions refer to the on-screen text that describes the speech and other audio during television broadcasts.

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Peak consumer group ACCAN says it cannot support the revised Telecommunications Consumer Protection (TCP) Code that was submitted to the Australian Communications & Media Authority (ACMA) for registration.

“The telecommunications industry has been told by the regulator that it [the Code] needs to change substantially to curb the level of customer complaints about telcos or face direct regulation,” ACCAN Chief Executive Officer Teresa Corbin said today.

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Deaf Australia, the Australian Communications Consumer Action Network (ACCAN) and the Australian Federation of Deaf Societies (AFDS) today congratulated the outstanding efforts of the Queensland Government in ensuring there was an Auslan (Australian Sign Language) interpreter standing alongside Queensland Premier Anna Bligh during press conferences concerning the devastating floods that inundated the state this week.

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New research has found consumers often feel so confused and overloaded with information when it comes to buying telco products they have to resort to a range of coping strategies to navigate the highly complex market.

Dr Paul Harrison will present the full findings and recommendations stemming from the report, Seeking Straight Answers: Consumer Decision-Making in Telecommunications, in his keynote address at the 2011 ACCAN National Conference being held in Sydney today and tomorrow.

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Peak telecommunications consumer body ACCAN says its new research confirms the majority of Australians now see their mobile phone as their number one communications device (58%), while fixed line phones dwindle at 29%. The research highlighted a generational gap, with younger people vastly preferring mobiles (77%), while more than half of people aged 55 and over saying their fixed line is their main service.

The first annual ACCAN National Consumer Perceptions Survey, which is being presented at the ACCAN 2012 National Conference being held in Sydney today (Weds), also revealed that many Australians are reluctant to switch providers, with almost a third of respondents saying they had never switched telecommunications providers. Almost half had been with their provider for five years or more. 

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Telecommunications consumer group ACCAN is today revealing the best and worst pre-paid calling cards to use to phone friends and family overseas this Christmas after a mystery shopping test it conducted found significant problems with 40% of cards.

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One third of consumers have fallen victim to Cybercrime or Personal Identity theft, according to the Australian Communications Consumer Action Network (ACCAN).

New research into consumer awareness of E-security was presented today at the Inquiry into Cybercrime, highlighting the need for a more co-ordinated, rigorous approach to E-security measures for Australian consumers.

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