ACCAN’s purpose, as outlined in our Strategic Plan, is to work for “communications services that are trusted, inclusive, accessible and available for all.”
Our approach to priorities
ACCAN has revised the way in which we approach our policy priorities, in consultation with our members. Feedback from members supported a movement to setting out our enduring priorities, which reflect our long-term areas of policy focus, and more immediate proactive areas of policy focus or policy themes.
ACCAN has today released our Independent Plan Comparison Tool (IPCT) Policy Position. Developed in consultation with consumers and other stakeholders, this position outlines the rationale for an IPCT for the telecommunications sector.
The IPCT should:
ACCAN has today released our Retail Registration Position.
Developed in consultation with consumers and other stakeholders, the Retail Registration Position outlines how a telecommunications registration scheme administered by the ACMA could be implemented.
Carriage Service Providers (CSPs) in Australia do not currently need to register or apply for a licence to sell services before entering the telecommunications market. Without minimum standards for market entry, it is difficult to prevent non-compliance and consumer detriment due to CSP conduct before it occurs.
Community Position on the Public Procurement of Accessible Information and Communication Technology (ICT)
ACCAN and a consortium of Disability and Consumer Organisations are calling for a whole-of-government policy for the procurement of accessible information and communications technology (ICT).
Public procurement of accessible ICT, across all levels of government, will ensure that all Australians are able to participate and benefit from our growing digital economy.
Now that the NBN has been declared built and fully operational, ACCAN has examined what needs to be changed in the telecommunications sector in order to protect consumer interests and maximise the benefits of broadband in the future. Underpinning this analysis is the shift in the way consumers use and rely on broadband services. Telecommunications is now widely regarded as an essential service, and so consumer protections and safeguards must be brought in line with this way of thinking.
ACCAN’s purpose, as outlined in our Strategic Plan, is to work for “communications services that are trusted, inclusive, accessible and available for all.”
In 2022-23 ACCAN will focus on the following priority areas, informed by the ongoing impacts of COVID-19 and natural disasters on consumers’ use of communications services and the need for accessible and easy-to-understand consumer education and information about communications issues. At the same time, we will be responsive to emerging issues, and engage with government and industry consultations in areas of significance for communications consumers, including the converging areas of media, broadcasting and digital platforms.
Our policy priorities are developed in close consultation with ACCAN members and are informed by our knowledge and analysis of the communications market.
ACCAN has today released our Priority Assistance Position statement.
Designed in consultation with consumers and other stakeholders, the Priority Assistance Position outlines consumer expectations for a new, whole of industry approach in the provision of Priority Assistance services. This new approach would see Priority Assistance services which offer consumer choice, provide robust service continuity requirements, reliable interim, or back-up services and expanded eligibility with streamlined approval procedures.