Talking Telco: Helpful consumer guides on internet, mobile, home phone, and more
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Royal Melbourne Institute of Technology (RMIT)
Online Safety Codes require social media platforms to build safety features that empower users to protect themselves from technology-facilitated abuse. However, 42% of Australians agree that existing safety features are inadequate, leaving women and gender-diverse users most vulnerable. ACCAN’s submission to the Codes recommends involving end-consumers early on to produce consumer-centric outcomes.
This project investigates how women and gender-diverse users engage with safety features on social media, to identify their strengths/limitations. Following “Safety by Design” principles, the project will collaborate with users, designers and policymakers, to produce consumer-centric recommendations to proactively design online safety mechanisms that address vulnerable consumers’ safety expectations.
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WorkVentures Ltd
Appropriate device access remains a pervasive challenge for many Australians, with First Nations Australians among the most digitally excluded. Meanwhile, annually the Australian public and corporate sector refreshes c.2 million devices, with most being sold on international markets or recycled. This project supports the establishment of a National Device Bank (‘NDB’) model through a targeted First Nations proof of concept. A NDB seeks to distribute refurbished technology, donated by companies and government agencies, for free to digitally excluded communities. A NDB was also recommended by the First Nations Digital Inclusion Alliance Group (‘FNDIAG’), supporting Target 17 of Closing the Gap.
Read more: In progress! Enabling First Nations digital citizens through a National Device Bank
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Royal Melbourne Institute of Technology (RMIT)
This project progresses research funded by ACCAN (2021) which analysed digital inequalities amongst public housing residents. That project revealed the pivotal role neighbourhood centres play in digital skill acquisition and troubleshooting for people who face barriers to being digitally included. This project analyses work and learning practices of neighbourhood centre staff and students and will create insights into 1) best practice in personalised digital skill training 2) barriers to digital access that inform need for skill acquisition and troubleshooting. Findings will assist neighbourhood centres to optimise their teaching and assist telecommunications companies to address barriers that impede access.
Read more: In progress! Social infrastructure for digital skills development