Talking Telco: Helpful consumer guides on internet, mobile, home phone, and more
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Peak communications consumer body ACCAN has expressed concern following today’s news that Telstra has been fined for failing to maintain access for more than 12 hours to the 106 emergency call service used by Australians with hearing and speech impairments.
Read more: Telstra emergency service outage ‘a near-miss' - with lessons to be learnt
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ACCAN recently submitted to the ACCC’s review of the Broadband Speed Claims Industry Guidance. The guidance advises retailers on how to accurately advertise broadband speeds to consumers. This update was prompted by NBN’s announcement of accelerated speed tiers that will be introduced in September 2025.
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ACCAN recently submitted to Communications Alliance’s scheduled review of G596:2013 Communication Support for Emergency Response Industry Guideline (the Guideline).