Households struggling with the cost of connectivity would benefit from the introduction of new rules that would make it mandatory for telcos to offer a low-income product, according to the Australian Communications Consumer Action Network (ACCAN). The recommendation for new regulatory requirements comes as the peak body for communications consumers releases new research which examines the effectiveness of the telecommunication industry’s programs and offers aimed at assisting people on low incomes to stay connected.

ACCAN welcomes the news of the launch of DIGI’s Misinformation and Disinformation Complaints Portal, which implements the commitments made by signatories to the Australian Disinformation and Misinformation Code of Practice.

While the Complaints Portal represents a step in the right direction for limiting the spread of mis- and disinformation on digital platforms, we do have some concerns however regarding the accessibility of the Complaints Portal for consumers.

Further investments to promote greater choice and availability for mobile phone users as well as improving the reliability and affordability of telecommunications services are vital to ensuring regional Australians are guaranteed access to essential telecommunications services, according to the Australian Communications Consumer Action Network (ACCAN).

The recommendations come from the peak body for communications consumers’ submission to the 2021 Regional Telecommunications Review. This triannual process examines the telecommunications landscape in regional, rural, and remote Australia to identify paths for improvement.