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Australia’s peak communications consumer body, the Australian Communications Consumer Action Network – ACCAN, is calling on the major parties to commit to a concessional internet product delivered by NBN Co to provide a cost-of-living boost to low-income Australians this Federal election.
This follows a new ACCAN report undertaken by Essential Research which shows significant popular support for a concessional internet product, and strong demand for cheaper broadband services for people doing it tough in a cost-of-living crisis.
Read more: Cost of connectivity: new report flags strong support for concessional internet
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Australians want affordable, reliable internet for all.
New research commissioned by ACCAN and conducted by Essential Research reveals strong public support for a concessional broadband service to help low-income households stay connected during the ongoing cost-of-living crisis.
- 69% of Australians support the introduction of a concessional broadband service.
- Support is highest among:
- Low-income households (82%)
- People with disability or long-term health conditions (75%)
- Those in serious financial difficulty (81%)
- Retirees (77%)
With broadband now essential for accessing education, employment, health care, and government services, the findings reinforce calls for government action to ensure no Australian is left offline.
Download the research snapshot here: 
ACCAN CST - Concessional Broadband - Summary Report - April 251021.56 KB
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ACCAN recently submitted to the Australian Communications and Media Authority (ACMA) on their 2025-26 compliance priorities. The ACMA provides an essential regulatory function, and its compliance priorities have material consequences for Australian consumers.