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The Department of Infrastructure, Transport, Regional Development and Communications have proposed standards, rules and benchmarks for Statutory Infrastructure Providers (SIPs). SIPs are telecommunications carriers that provide wholesale broadband services, such as NBN Co. The rules proposed are in relation to timeframes for connections, repairs and appointment keeping, rebates, speeds, remediation and record keeping.

The proposed rules are a significant step forward in ensuring telecommunications services are reliable regardless of where a consumer lives. However, ACCAN considers more should be done to safeguard the delivery of high-quality telecommunications services by:

  • Setting more ambitious timeframes for new connections, fault repairs and appointment keeping and associated benchmarks.
  • Providing separate timeframes for customers with life threatening conditions to ensure greater service continuity.
  • Ensuring a consistent supply of download speeds of 25 Mbps and upload speeds of 5 Mbps
  • Requiring networks to pay rebates when service standards are missed
  • Increasing transparency and accountability in regard to compliance with the standards and rules.

 

Download: docxACCAN's submission to Telecommunications (Statutory Infrastructure Providers – Standards, Rules and Benchmarks) Determination 2021 Consultation841.58 KB

Download: pdfACCAN's submission to Telecommunications (Statutory Infrastructure Providers – Standards, Rules and Benchmarks) Determination 2021 Consultation306.41 KB