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When the trial of audio description (AD) ended on 5 November last year, Communications Minister Senator Stephen Conroy acknowledged the strong desire for the service to continue and agreed to work together with all parties towards establishing a permanent AD service on Australian TV in the future.
Read more: Communiqué: an update on audio description on TV
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Transcript of the speech given by ACCAN Chief Executive Teresa Corbin at the CommsDay Melbourne Congress.
Read more: Speech: Teresa Corbin at CommsDay Melbourne Congress 2012
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ACCAN has been asked to nominate two consumer representatives to sit on the Communications Compliance Advisory Committee. Communications Compliance is a newly formed company established to monitor telecommunication industry compliance with the recently approved Telecommunications Consumer Protections (TCP) Code.
Read more: Call for consumer representatives
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ACCAN is accepting Expressions of Interest to fill a vacancy on its Independent Grants Panel. The role of the Panel is to assess eligible applications to the ACCAN Independent Grants Scheme and recommend the strongest to the ACCAN Board for funding.
Read more: Independent Grants Panel vacancy
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National Telework Week is running from 12 to 16 November 2012. Telework is working regularly from a place other than the office, in most cases from a home office. During National Telework Week businesses are encouraged to trial telework by allowing their employees to work remotely for one or more days during the week and register their involvement online.
Read more: National Telework Week
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Great news! The communications regulator, the ACMA, has released a new captioning standard designed to make television more accessible to people who are deaf or hearing impaired.
Read more: New captioning standard announced
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ACCAN Chief Executive Teresa Corbin and Senior Policy Adviser Jonathan Gadir have given evidence in front of the Joint Committee: National Broadband Network (Rollout of the National Broadband Network) in Sydney this morning. They discussed the need for low-income broadband affordability measures, voice-only services and the demand for consumers for independent information about the NBN.
Earlier this year ACCAN published a NBN: Guide for Consumers, which Corbin says has been very much in demand. ACCAN says it looks forward to the establishment of a Consumer Advisory Panel within NBN Co, to meet quarterly to discuss issues that are of concern to consumers.
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The ACMA Communications Report 2010-11 was released today. This major piece of research provides a snapshot of the communications services available and the preferences of Australian consumers. Here’s some key statistics that may be of interest to ACCAN members:
Read more: Communications in 2010-11
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A reminder to ACCAN members that nominations for Directors to fill six vacancies on the ACCAN Board close at 5pm next Monday 1st October. Newly elected Board members at the 2012 AGM will sit for a two-year term until the Annual General Meeting in 2014.
Read more: Reminder: board nominations close next Monday 1st October
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If you have a problem with a mobile phone handset or other piece of telecommunications equipment don’t ignore it.
Under Australia’s new consumer laws, if you buy a product and it is faulty you have the right to take it back to where you bought it and ask the business to fix the problem. The same applies if you engage a service and it is not provided to an appropriate standard.
Read more: Use your rights: Repair, Replace, Refund
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At some time in the near future you’re likely to use a ‘1800’ or ‘13’ telephone service to make a complaint, access essential financial or legal advice or just order a pizza. ACCAN has launched a campaign to ensure you're able to access these numbers.
Read more: Join us in the crusade! ACCAN's free call campaign
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ACCAN argued that work on NBN performance standards is urgently required at the NBN Joint Committee hearing on Friday 19th April in Sydney. The NBN Joint Committee comes together every six months to inquire into the NBN rollout and is comprised of 16 parliamentary members including Rob Oakeshott MP, Malcolm Turnbull MP and Senator Scott Ludlam, among others.
Read more: NBN Performance Standards needed
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