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Lime Telecom, a pre-paid calling card operator, has been directed to comply with the industry's code having ignored a prior warning from the regulator. The ACMA has found the service provider consistently failed to provide consumers with basic information on prices, expiry dates and fees.
Read more: Regulator steps up action against repeat offender Lime Telecom
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ACCAN has recently upgraded its website. If you're having trouble viewing any pages, please press [ctrl] + [F5].
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ACCAN's first national survey last year produced such a fascinating portrait of consumer experiences, perceptions and concerns that we commissioned a follow-up this year with many of the same questions.
Read more: ACCAN survey finds surge in mobile devices, but mind the age gap
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In early October, ACCAN attended the 15th annual Remote Indigenous Media Festival held in Ntaria, NT. The festival brought together some of the country's most remote media organisations with funding bodies and policy makers for 7 days of technology workshops and policy discussion.
Read more: Connecting remote Australia
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Watch our YouTube videos featuring some of Australia’s best-known disability advocates talking about the technologies and apps that have changed their lives as well as their daily frustrations of dealing with websites and apps that haven’t been made accessible to people with disability.
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Did you know that the quality standards and safeguards governing your traditional landline service do not apply to voice over IP (VoIP) products?
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In very good news for people who are Deaf, hearing-impaired or speech-impaired, the National Relay Service (NRS) has announced that callers to Triple Zero (000) using internet relay will receive queue priority. But while this update is a step in the right direction, many people with disability still can’t make emergency calls.
Read more: People with disability have emergencies too!
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Privacy Awareness Week (29 April – 5 May) is an annual event during which the Asia Pacific Privacy Authorities join forces to remind everyone to take steps to protect their own privacy and safeguard personal information about others that they might hold.
“Privacy is recognised in many countries, including Australia, as a human right,” says Privacy Commissioner Timothy Pilgrim. “Serious consequences can arise when someone’s privacy is breached and we all have responsibilities to look after the personal information we handle.”
Read more: Privacy: it's all about you
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ACCAN CEO Teresa Corbin told the CommsDay Conference in Melbourne that telcos should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers. Please download the full speech below.
Read more: ACCAN CEO speaks at CommsDay Melbourne Congress 2013
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The ACCAN 2012 National Conference program includes an exciting innovation: a consumer-oriented Technology Expo. ACCAN’s TEXPO is not the usual trade show, but a targeted, in-depth showcase of carefully selected technologies of interest to a broad range of consumers.
Read more: 'Texpo' to feature at ACCAN 2012 National Conference
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Australian consumers must currently pay a monthly fee of $2.93 or more to make sure that their phone number won't be released by directory assistance or be made available in the White Pages. The fee effectively charges people for their privacy and is a particular problem for low-income consumers and victims of crime, harassment or violence. ACCAN's position is that the fee should be removed for all consumers.
Read more: Call for Silent Line submissions
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Australia's peak blindness organisations have been working with the Australian Electoral Commission over the past several years to secure a fundamental human right for Australians who are blind or vision impaired – access to an independent, secret and verifiable ballot in the federal election.
Read more: Good news for Australian voters who are blind or vision impaired
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