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The Australian Communications Consumer Action Network (ACCAN) has welcomed the Mid-term Review into its first two years of operations, which has highlighted its effectiveness as a peak body representing Australian telecommunications consumers.

The Australian Communications Consumer Action Network (ACCAN) has urged both sides of federal politics to commit to a whole-of-government accessible IT procurement policy, which has been recommended in the final report of the IT pricing inquiry.

The Australian Communications Consumer Action Network (ACCAN) has welcomed today's announcement by the Federal Government that it will set up “Digital Hubs” to provide people with community-based computer and internet training as part of its National Digital Economy Strategy.

The Australian Communications Consumer Action Network (ACCAN) says the Federal Government’s Household Assistance Scheme (HAS) is essential to ensure people on lower incomes who have a disability, seniors and those living in remote areas will have uninterrupted access to television as the switchover from analog to digital television progresses around the country.

ACCAN says submissions to the Australian Communications & Media Authority’s (ACMA) draft report reveal the telco industry is in a state of denial about the threat of regulation if it fails to fix its customer service and complaint handling problems.

There is finally hope for consumers after the regulator, the Australian Communications & Media Authority, today released its findings and recommendations for major reform following a year-long inquiry into the industry’s customer service and complaint handling problems.

ACCAN says the ACMA has proposed a strong set of recommendations that, if implemented, have the potential to substantially transform the telecommunications industry.

Peak communications consumer body ACCAN has welcomed the announcement by Communications Minister Stephen Conroy that consumers will soon receive SMS alerts about global roaming costs when they travel overseas.

The Internet Society of Australia (ISOC-AU) and the Australian Communications Consumer Action Network (ACCAN), today launched NBN: A Guide for Consumers, designed to offer all Australians simple information about the National Broadband Network.

Number Woman wants 13 & 1800 calls from mobiles to be affordable

Australia’s newest superhero, Number Woman, has today written to the chief executives of the big three network providers, Telstra, Optus and Vodafone, appealing to them to become a consumer superhero by ending expensive, per-minute timed calls from mobiles to the 13, 1300 and 1800 numbers used by hundreds of thousands of government services and businesses.

ACCAN says today marks a major step forward in important reforms to make calls from mobile phones to 1800/13 numbers free or the cost of a local call, as they currently are from landlines.

The Australian Communications & Media Authority (ACMA) has today committed to amend the relevant regulation following further consultation and have industry implement the changes by January 2015.

The Australian Communications Consumer Action Network (ACCAN) and Media Access Australia (MAA) are calling on the major television networks to include comprehensive captioning on digital free-to-air multichannels after new research has found a high level of awareness and use of closed captions – even among those who aren’t hearing impaired.

Mobile carriers must come clean on exactly how their exorbitant global roaming fees are derived, the Australian Communications Consumer Action Network (ACCAN) says, as the federal government today announced a new international roaming standard that it is hoped will reduce the number of consumers suffering from global roaming bill shock.

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