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- Your telco rights
If you are unhappy with the service you are receiving from your telco, you can make a complaint.
How to make a complaint
Your telco will have information on their website on how to make a complaint. The steps below can help make it easier:
- Clearly state at the beginning that you are making a complaint and explain what it’s about.
- Save any emails and keep details of phone conversations (date, time and person you spoke with). If you use live chat on your telco’s website, make sure you save a copy of the conversation. You can do this by taking a screenshot on your computer, phone, or tablet. You can also take a photo of the conversation, or print it out.
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- Your Digital Safety
Scammers are constantly changing the ways they work and adapting to new technologies. To keep yourself safe, it’s important to know how scammers can use phones and the internet to try to profit from your personal information.
Read more: Avoiding Phone and Internet Scams
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- Your Digital Safety
Many companies offer gift cards as a convenient way for customers to purchase apps, books, movies, and video games from app stores. But as convenient as gift cards are for consumers, they are just as attractive to scammers who present them as legitimate payment methods in sophisticated scam scenarios.
Don’t be misled by these scams. Gift cards can only be used at the company they were issued for, not as payments for other goods, services, bills, or fines. If anyone ever asks you to pay them for anything in gift cards, it’s a scam. You should never be asked to share your gift card codes with anyone.
Read more: Protecting Yourself from Gift Card Scams
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- Your money saving guides
ACCAN has put together a list of options to help you access more affordable devices. Select the state you are in and the type of device you are looking for to see what's available. Most offer refurbished devices at a reduced cost, but some provide new or free devices.
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- Your money saving guides
Phone and internet bills can quickly add up. To help you keep costs down, we’ve pulled together our top mobile and broadband money saving tips.
Read more: Mobile and Internet Money Saving Tips
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- Affordable devices
Are you a community organisation or school looking to help bridge the digital divide? Listed below are organisations which may be able to help.
Read more: Affordable Devices - Community Organisation Resources
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- Affordable devices
Desktop computers - Northern Territory
Read more: Affordable desktop computers - Northern Territory
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- Affordable devices
Desktop computers - Tasmania
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- Affordable devices
Desktop computers - South Australia
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- Affordable devices
Desktop computers - Victoria
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- Affordable devices
Desktop computers - New South Wales
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- Affordable devices
Desktop computers - Western Australia