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ACCAN argues that a guiding principle for the Convergence Review should be that the broadest range of devices, services and content should be accessible to people with disabilities.

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Payphones are an important public resource that helps us to connect. ACCAN has submitted comments about the Consumer Safeguard Instruments for payphone repairs, removals and installations to make sure they work in the interest of consumers.

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ACCAN recommends that issues relating to social inclusion in the context of information communication technologies (ICT) should be addressed in the Human Rights Baseline Study and provides examples of statistical data that should be collected to measure this.

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ACCAN argues that the Universal Service Obligation (USO) legislative framework must include obligations to provide the infrastructure that will ensure universal access for all Australians to communications services. We also urge a review of the definition of universal service.

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ACCAN argues that financial penalties should be mandatory if telcos seriously under perform on their Customer Service Guarantee (CSG) obligations.

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ACCAN supports in principle the Commission’s finding that the current disability support system in Australia is fractured and in need of transformation.

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ACCAN broadly welcomes the draft recommendations stemming from the Australian Communication & Media Authority’s Reconnecting the Customer (‘RTC’) Draft Report, which follows the lifecycle of a consumer’s relationship with a telecommunications service provider from advertising, to point of sale, through to customer service, credit management and complaints-handling. 

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ACCAN speaks up for people who are denied the option of an ADSL internet service because Telstra provides them with an "interim" wireless phone instead of a regular copper connection.

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During the course of our Fair Calls For All campaign some of ACCAN's members and supporters have raised concerns that services for domestic violence survivors are offered on 1800, 1300 and 13 numbers, which are prohibitively expensive to access from a mobile phone.

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There is an overriding barrier that consumers face when attempting to contact an insurance company to make a claim, access external dispute resolution services or free legal advice – the cost of the phone call.

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Submission by ACCAN to the Convergence Review Secretariat regarding the Convergence Review Terms of Reference.

ACCAN argues the Convergence Review Committee should look at ways to maximise inclusion for people with disabilities in accessing the broadest range of content, services and technologies. 

The 2011 Convergence Review is an Australian Government initiative. It is in response to trends in technology that are reshaping the media landscape from how it looked in the 1990s, which is when Australia's current media and communications regulatory frameworks were established.

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Australia was reviewed for the first time under the Universal Periodic Review (UPR) mechanism before the United Nations Human Rights Council in Geneva in January 2011. The UPR is a peer review by all 192 United Nations Members States. Over 50 countries made statements about Australia’s human rights record and 145 recommendations were made.

Here, ACCAN outlines practical suggestions of how the Australian Government can implement UPR recommendations. 

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