In order to sign up with some businesses, such as phone companies or internet providers, consumers are often required to be able to prove their identity. This can be problematic for people who do not have the typical standard identification documents such as a driver licence or a passport.
This tip sheet is intended to outline alternative methods that are accepted by telecommunications companies, specifically, Telstra, Optus and Vodafone.
The following information is for the Disability Equipment Programs offered by Telcos.
Relevant legislation
Australian Communications and Media Authority (ACMA) is the Australian telecommunications regulator overseeing among other things:
- The Telecommunications Act 1997
- the Telecommunications (Consumer Protection and Service Standards) Act 1999
- The Telecommunications (Equipment for the Disabled) Regulations 1998
People with disabilities have the right to access voice telephony, or an equivalent, under the Universal Service Obligation (USO).
Samsung Galaxy J2 Pro
Type of device: Mobile
This device may be used with Wi-Fi or a data plan to access the internet.
This device has a touchscreen.
Accessibility Features:
- Cognition:
- Voice Notes
- Simplify Display
- GPS Capability
- Copy and Paste
- Simple Instructions
- Photo Associated Telephone Book
- Assistance Instructions
- Simple Reminders
- No Screen Timeout
- Hearing:
- Supports Closed Captioning for Web Video or Streaming
- Front Facing Camera
- Adjustable Maximum Volume Control
- Two-way Video Communications
- Visual Alerts - Electronic Message
- Ringer Volume Adjustable
- Messaging Options - Text Messaging/SMS
- Visual indicators on Display - Network
- Visual Alerts - Incoming Calls
- Device Coupling - Bluetooth/WLAN
- Vision:
- Screen Reader
- Screen Magnifier
- High Contrast Mode
- Display Characteristics - Colour Differentiation
- Display Characteristics - Adjustable Brightness Control
- Voiced Menus
- Adjustable Font - Size
- Adjustable Font - Style
- Audible Cues - Battery
- Standard Number Key Layout
- Speech:
- SMS Personalisation and Reuse
- Messaging Options - Predictive Text
- Messaging Options - MMS
- Messaging Options - IM
- Messaging Options - Email
- Messaging Options - Text Messaging/SMS
- Physical:
- Stylus or Prosthetic Device support
- Voice Recognition for Accessing Features
- Voice Recognition for Dialling
- Automatic Answer
- Flat Back for Table Top Operation
- Device Coupling - Bluetooth/WLAN
- Predictive Text Input
- Speaker-phone capable
- Easy to Press Keys
- Headset - plug connected
More information is available on:
Samsung Galaxy J2 Pro PDF User Guide
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Olitech Easy Mate +
Type of device: Mobile Phone
This device may not be used to access the internet
This device does not have a touchscreen
Accessibility Features:
- Cognition:
- Voice Notes
- Simple Instructions
- Simple Reminders
- Hearing:
- Visual Alerts - Electronic Message
- Ringer Volume Adjustable
- Hearing Aid T-coil Coupling
- Messaging Options - Text Messaging/SMS
- Visual indicators on Display - Network
- Visual Alerts - Incoming Calls
- Vision:
- Screen Magnifier
- Standard Number Key Layout
- Tactile Key Marker - '5'
- Talking Keys
- Speech:
- SMS Personalisation and Reuse
- Messaging Options - MMS
- Messaging Options - Text Messaging/SMS
- Physical:
- Automatic Redial
- Guarded/Recessed Keys
- Easy to Press Keys
- Lanyard Pin for key ring or Lanyard Strap
- Headset - plug connected
- Cradle charger
More information is available on:
Olitech Easy Mate+ PDF User Manual
Olitech You Tube videos
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The government should adopt ICT equipment and software procurement practices that ensure people with disability can use them.