Join the discussion on our Facebook Broadband Help group to share your experiences and connect with similar consumers.

Contact ACCAN at This email address is being protected from spambots. You need JavaScript enabled to view it. if you are unable to get a service, or if you are a provider who can offer consumers’ services.

Mobile broadband plans are designed to be used on the go. The SIM card inserts into one device, such as a tablet or phone. For more than one person or device to connect you need to 'hotspot' the device.

It is important to check that provider offers coverage in your house!

• Amaysim
• Jeenee Mobile
• Optus
• Ovo
• Spintel
• Vaya
• Yomojo

Fixed wireless broadband provides internet using an antenna dish installed on your house.

Here are some that we are aware of:

• Acenet AirStream (NSW Southern Highlands)
• Aussie Broadband (Gippsland, Western Victoria, South Australia)
• Beam Internet (Barossa Valley and Regional SA)
• BITS wireless
• Bitwave Networks (NSW – Parks)
• Clear broadband (Perth, Tasmania, Brisbane, Melbourne and Adelaide)
• Clearstream Broadband (QLD – Brisbane, Ipswich, Lockyer Valleys)
• Countrytell (NSW- Hunter, Mid North Coast)
• Dreamtilt (QLD)
• DCSI (West Gippsland)
• Gtelecom (Greater Melbourne area)
• iiNet WiMax (South Australia)
• Just IP (regional NSW and Queensland)
• Lightning Broadband 
• Next Gen Wireless (Queensland and Northern Territory)
• Node1 (Geraldton, Walkaway, Dongara and Perth)
• NuSkope (South Australia)
• Red Broadband (Western Australia)
• Red fox (QLD)
• Shoalhaven Internet (NSW - Shoalhaven)
• Speedweb (VIC - Morewell, Traralgon, La Trobe Valley)
• Splash Internet (NSW Eden area)
• Tasmanet (Tasmania)
• The Signal Co (Canberra)
• Wires Broadband (Gold Coast, Sunshine Coast and Northern New South Wales)
• Wi Sky (regional NSW and Queensland)
• Uniti Wireless (Adelaide)
• YLess4U (ACT)
• Yourhub (Townsville, suburbs and surrounding areas)

There are a number of companies that have their own ADSL equipment. If one provider has no availability, another might. Here are some companies that have their own ADSL equipment:

• Aussie Broadband
• Eftel
• iiNet
• Internode
• iPrimus
• OnTheNet (Queensland)
• Optus
• Telstra
• TPG
  
  

There may also be other fixed line networks that operate in your area that you may be able to use, such as:

• iiNet VDSL2 (ACT)
• Optus Cable (Sydney, Melbourne, Brisbane)
• Telstra (Velocity, South Brisbane, Cable)
• Wondercom FTTB
  
  

If you are in a new development you may have access to other networks. You can check the new developments map to see if you are covered.

Check nbn to see when you will be connected to the National Broadband Network.

Ask your provider if your request for service can be added to a waiting list.

Providers should keep your address and notify you when services become available in the future.

Everyone should have measures in place to protect themselves online. Here are some useful tips:

1. Use strong passwords
   
   Passwords should be hard to guess but easy to remember. Some things to consider:
   
   
   1. Use long passwords (8-12 characters)
      
      
   2. Use a variety of lower and upper cases, special characters (e.g. $, #, *), and numerals
      
      
   3. Avoid using common names and places.
      
      
2. Keep your devices, application software and operating system up to date.
   
   
3. Secure your home and office Wi-Fi with encryption and a password.
   
   
4. Install a firewall to stop unwanted internet traffic that may be harmful for your computer.
   
   
5. Back up your data regularly.
   
   
6. Do not provide personal or financial information over emails.
   
   
7. Do not open or respond to emails if you do not know the sender.