ACCAN argues that a guiding principle for the Convergence Review should be that the broadest range of devices, services and content should be accessible to people with disabilities.
Read more: Convergence Review should have regard to people with disabilities
ACCAN argues that financial penalties should be mandatory if telcos seriously under perform on their Customer Service Guarantee (CSG) obligations.
Read more: Customer Service Guarantee (CSG) performance benchmarks
ACCAN speaks up for people who are denied the option of an ADSL internet service because Telstra provides them with an "interim" wireless phone instead of a regular copper connection.
ACCAN supports in principle the Commission’s finding that the current disability support system in Australia is fractured and in need of transformation.
ACCAN has made a number of recommendations for changes to Communication Alliance's draft Emergency Call Service Requirements Code.
The capacity of communication networks and emergency warning systems to deal with emergencies and natural disasters
Friday, 15 April 2011
The tragedy of the recent Queensland floods has provided insight into the state of Australia's emergency services. The disaster has particularly highlighted the shortcomings of the emergency service and warning systems framework for Australians with disability.
Read more: capacity of communication networks and emergency warning systems
ACCAN believes the Telecommunications Industry Ombudsman (TIO) is constrained by its current governance structure and limited resources to truly reach its potential. The TIO needs to modernise and come into line with other industries, most notably to meet the benchmark set by the Financial Ombudsman Service.