The summary below outlines ACCAN's activities from 1 March – 31 May 2021.

The summary below outlines ACCAN's activities from 1 December 2020 – 28 February 2021.

The summary below outlines ACCAN's activities from 1 September – 30 November 2020.

The summary below outlines ACCAN's activities from 1 June – 31 August 2020.

The summary below outlines ACCAN's activities from 1 March – 31 May 2020.

The summary below outlines ACCAN's activities from 1 December 2019 – 28 February 2020.

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ACCAN wants to hear about your experience with your ADSL internet service.

ADSL stands for ‘asymmetric digital subscriber line’. ADSL is a broadband internet connection delivered through the same copper wiring that your home phone may use. The ACCC are soon to begin an inquiry into whether Telstra should continue to provide access to wholesale ADSL services on request. The outcome of the ACCC inquiry could impact price and retail choice of ADSL services for regional, rural and remote consumers.

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Nbn Co sought feedback on the second consultation paper of its wholesale pricing review. Earlier in 2021, ACCAN provided feedback to its first consultation paper.

In our response to nbn Co’s second consultation paper ACCAN explained that we would not like to see wholesale costs for residential customers increase, due to the flow on impact that wholesale price increases can have on consumers. As such, in our response ACCAN supported:

COnnection & Protection Banner: What consumers need from the Internet of Things

In Australia, and worldwide, the demand for consumer IoT devices and appliances is soaring as they become more affordable and the ongoing rollout of 5G mobile technology in Australia means in just 2 years, the average Australian household will likely contain 18 IoT connected devices.

Internet of Things (IoT) powered smart devices and appliances provide consumers with optimal convenience, however, Australia’s current regulatory system offers consumers little protection. An enforceable regulatory regime is needed.

The IoT Position Paper Launch will highlight the key areas of concern for IoT devices in Australia and what consumers need from an Internet of Things regulatory framework.

ACCAN OBJECTIVES

From section 3.1 of the ACCAN Constitution:

  1. to be a peak body in Australia representing the interests of consumers in relation to communications and telecommunications issues;

  2. to promote the telecommunications consumer objectives of accessibility, affordability and availability to all consumers;

  3. to promote the development of Australian information and communications technology resources;

  4. to develop a strong, coordinated voice for consumers and to represent and advocate on behalf of consumers to Government, regulators and the telecommunications industry;

  5. to undertake research, policy development and education on consumer telecommunications issues;

  6. to facilitate access to and dissemination of information to consumers, consumer representatives and consumer organisations;

  7. to advocate on behalf of consumers on telecommunications laws affecting consumers, law reform, policy development and in relation to industry practices;

  8. to participate in regulatory and co-regulatory activities; and

  9. to contribute to the development of Government telecommunications policy.

View our Strategic Plan

View our Constitution

ACCAN has announced the date for its 2021 National Conference. ACCANect 2021 #DigitalDownload will be held Online, 8th September 2021. Mark your diaries now for Australia's premiere telecommunications conference.

ACCAN National Conference 2021 - Save the date: 8 Sept 21

Network and meet new people

We expect over 200 attendees including industry leaders, international delegates, consumer groups, government and regulators as well as mainstream media. The ACCANect 2021 digital event platform offers all delegates live access to Speakers sessions as well as interactive networking opportunities with other delegates, speakers, exhibitors and sponsors.

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If you are Deaf, or have a hearing impairment or speech impairment, please contact us on 02 9288 4000 through your preferred National Relay Service call number or access point. For more information about the National Relay Service visit the National Relay Service website.

If you want to call us and need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone ACCAN on 02 9288 4000.