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Easy English focuses on presenting key information rather than all the detail. Words are combined with images to enhance the message for the reader. Ideally, reading an Easy English document is a shared activity between the reader and another person, such as a friend, a family member or support person.
ACCAN has produced the following guides in Easy English.
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Phone and internet bills can quickly add up. To help you keep costs down, we’ve pulled together our top mobile and broadband money saving tips.
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If you are unhappy with the service you are receiving from your telco, you can make a complaint.
How to make a complaint
Your telco will have information on their website on how to make a complaint. The steps below can help make it easier:
- Clearly state at the beginning that you are making a complaint and explain what it’s about.
- Save any emails and keep details of phone conversations (date, time and person you spoke with). If you use live chat on your telco’s website, make sure you save a copy of the conversation. You can do this by taking a screenshot on your computer, phone, or tablet. You can also take a photo of the conversation, or print it out.
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If you are unhappy with the service you are receiving from your telco, you can make a complaint.
Telcos have to follow rules about when small businesses can be disconnected, help they must provide if you can’t pay a bill, and more. If your small business spends less than $40,000 per year with one telco for your internet, landline and mobile phone services, you’re protected by these rules.
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