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More and more parents are purchasing phones for their teenage children. Research from the ACMA in 2013 showed that 67 per cent of 12 to 13 year olds had a mobile phone. Mobile phones make keeping in touch with teenagers easy, but having a mobile phone also means greater responsibility for teens.
In this article we look at what parents should know before purchasing a mobile phone for their child.
Teens and parents need to be aware of the costs of a smartphone. These can be expensive especially if they exceed their monthly limits. A pre-paid plan may be a good option for a teenager because there's no risk of bill shock.
Read more: Your child’s first mobile phone
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Recently ACCAN has heard reports of consumers having to replace their NBN backup batteries earlier than expected, sometimes while under warranty.
Prior to October 2014, it was mandatory to have a backup battery in an NBN box for services in fibre to the premises areas. It is now an optional feature.
Not all consumers need to have a backup battery. You only need to have one if other services are reliant on your connection, or if you have no alternative access to emergency services (e.g. via mobile services) when there is a power outage. These services include medical alarms and fixed-line telephones.
The recent reports suggest that many consumers are finding that their backup battery has needed replacing sooner than expected. ACCAN is concerned that poor quality batteries may cost consumers extra money if they keep needing to be replaced. The process of replacing a battery may be difficult for some consumers. We are concerned that some may require the assistance of a technician when replacing the battery which would also add to the costs.
Read more: Confusion over NBN backup batteries
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The Bureau of Communications Research (BCR), a unit established last year in the Department of Communications and the Arts, was asked by the Government to consider the funding of the National Broadband Network (NBN) to regional Australia. The initial policy arrangement saw nbn funding the services, covering any losses internally from other areas of the network. The Government policy now is to distribute the cost further than the nbn network.
The BCR has produced a consultation paper presenting their preliminary findings. Below is a summary of these findings.
Read more: BCR consultation on regional NBN funding
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Australians are spending more time on their mobile phones and we're using more mobile data than ever before.
According to the ACMA Communications Report 2013-14, in the quarter ending June 2014, Australians downloaded 38,734 terabytes of data on mobile devices – a 97.3 per cent increase when compared to the same quarter a year earlier!
With the introduction of 4G, our data needs are forecasted to grow even more. Because of this, it's important to take into account how your provider counts your data and how much they charge for excess data.
Read more: What you need to know about mobile data
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The Australian Communications Consumer Action Network (ACCAN) welcomes the three-year construction plan released by nbn but is concerned that some consumers will still be waiting up to five years for adequate broadband services. Information released about the National Broadband Network (NBN) has been limited in the last few years. This has left most consumers in the dark about when the NBN might reach them. We regularly hear frustration from our members and consumers over the lack of information and transparency of the NBN rollout. This announcement provides more information for a large number of areas and is due to be updated quarterly, meaning consumers will be more informed.
"nbn previously estimated that 20 per cent of premises in Australia were not able to access adequate services. Through this plan, and over the next three years, a large portion of these consumers will be connected to the National Broadband Network," said ACCAN CEO, Teresa Corbin. "However, ACCAN is very concerned for consumers who have not made the list and are currently unable to get adequate broadband services. Some consumers are experiencing this if there are no ADSL ports available or their premises are too far from exchanges. Addressing areas that are currently poorly served is one of our policy priorities that we announced earlier this week.
Read more: Five years too long to wait for adequate broadband
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The 2015 edition of the P3 CommsDay Mobile Benchmark Australia shows improved results from the three carriers tested – Telstra, Optus and Vodafone. Now in its second year, the benchmark compares the three network operators against each other and also against their scores last year.
ACCAN congratulates P3 and CommsDay on this important initiative because it provides consumers with independent benchmarking so they can make informed decisions. Improved consumer decision making is one of ACCAN's Policy Priorities for 2015-16.
The benchmark measures smartphone voice and data performance and is based on weeks of extensive testing around the country. The tests measure voice call quality, success rates, download and upload speeds, website access and video streaming performance.
Read more: Australian mobile benchmark shows improved network coverage
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In a speech at the CommsDay Melbourne Congress 2015, ACCAN CEO, Teresa Corbin, spoke about the organisation's Policy Priorities for 2015-16. The priorities cover a range of consumer issues and relate to ACCAN's three core focus areas - affordable, available and accessible communications products and services for all Australians. The complete Policy Priorities are available on ACCAN's website.
As an organisation, ACCAN represents all residential consumers and small businesses, including not-for-profit organisations. Each policy priority aims to address a segment of the market that is not working for a group/s within Australia.
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The internet offers exciting opportunities and experiences for kids and teens. But for some parents it can seem like a dark forest fraught with danger.
While there are great aspects of technology, it should be remembered that the internet could potentially expose children to harmful content, cyberbullying or contact with strangers.
To coincide with Stay Smart Online Week, we're sharing our top tips for online safety for kids and teens.
How to approach cybersafety
It's more than likely that your kids are using computers or tablets regularly at home and at school. In fact a 2013 study from the ACMA found that 95 per cent of eight to 11 year olds had accessed the internet 'in the last four weeks.'
Read more: Cybersafety for kids and teens
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The Australian Communications Consumer Action Network (ACCAN) is pleased to see the downward trend of complaints to the Telecommunications Industry Ombudsman (TIO) continue with a drop of 10.5 per cent shown in the 2014-15 Annual Report. However, the number of new complaints recorded (124,417) is still a significant number with some key problem areas emerging in the Report that need to be improved.
One of the positive trends seen in the past year is the decrease in mobile coverage complaints which fell by 49.2 per cent. Mobile coverage issues affect many consumers, particularly those in rural and remote areas. The drop in complaints in this area is positive especially as more consumers move toward being mobile-only. Recent ACMA research found that 29 per cent of Australians had only a mobile phone and no fixed line telephone at home.
Read more: TIO complaints decreasing but problem areas still exist
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The Australian Communications Consumer Action Network (ACCAN) welcomes the ACMA's action to direct six providers to comply with the Telecommunications Consumer Protections (TCP) Code. The six telcos listed by the ACMA have failed to lodge compliance documents with Communications Compliance (CommCom) by 1 April, 2015. They also failed to lodge this documentation with CommCom in 2014.
In ACCAN's view the TCP Code compliance regime is a light touch approach. Under the Code each telco that provides services to consumers must lodge two documents with CommCom annually by 1 April. These documents are: a Customer Information Compliance Statement setting out where customers can access information that is required to be made public and a Compliance Attestation that is endorsed by the CEO or a senior manager confirming that it complies with the Code and has a Compliance Plan that meets Australian Standards.
Read more: ACCAN welcomes ACMA action on TCP Code compliance
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The Australian Communications Consumer Action Network (ACCAN) congratulates nbn and Arianespace on the successful launch of the Sky Muster satellite. Sky Muster is the first of two satellites that nbn is launching as part of its plan to provide broadband services to all premises in Australia. The second satellite is expected to launch mid-2016.
Satellites will provide broadband services to three per cent of premises in Australia, primarily in regional and remote areas including the islands that make up Australia. Consumers in these areas currently have poor to no broadband, with many facing difficult situations created by the lack of adequate services and exorbitant costs.
Read more: ACCAN congratulates nbn and Arianespace on successful satellite launch
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The administrator of the .au domain space, .au Domain Administration Ltd (auDA), established a Panel of stakeholders to review the major Australian domain name policies and invited interested stakeholders to submit on in April 2015. This submission is in response to the latest round of consultation on the Draft Recommendations of the Panel.
Read more: Should .au be open to direct registrations? Draft Recommendations