Details


Fixed wireless broadband provides internet using an antenna dish installed on your house.

Here are some that we are aware of:

Details


There are a number of companies that have their own ADSL equipment. If one provider has no availability, another might. Here are some companies that have their own ADSL equipment:

There may also be other fixed line networks that operate in your area that you may be able to use, such as:

  • iiNet VDSL2 (ACT)
  • Optus Cable (Sydney, Melbourne, Brisbane)
  • Telstra (Velocity, South Brisbane, Cable)
  • Wondercom FTTB

If you are in a new development you may have access to other networks. You can check the new developments map to see if you are covered.

Check nbn to see when you will be connected to the National Broadband Network.

Details


Ask your provider if your request for service can be added to a waiting list.

Providers should keep your address and notify you when services become available in the future.

Details

How the nbn offers services to retail service providers and the prices that it charges them is set out in a document called the ‘Special Access Undertaking (SAU)’. It is an important document that was first agreed in 2013 and will affect the price and quality of telecommunication services until 2040.

Earlier this year nbn asked for a number of changes to the document. The Australian Competition and Consumer Commission (ACCC) has the power to decide if the changes proposed are in the interest of consumers and has asked for feedback on them.

Details

Doctor helping older man access the internet on tabletDo you sometimes act as a ‘proxy internet user’ – where you use online services and applications on behalf of someone else who otherwise makes limited use of the internet? Proxy internet assistance often takes place within families – notably elderly parents being helped by their adult children. Other proxy users include people acting in a professional capacity – for example carers, social workers and other public-facing professionals who assist clients with specific online tasks.

Write comment (0 Comments)

Details

The Australian Consumer Law (ACL) came into effect five years ago.  The Productivity Commission is reviewing how well the ACL is being enforced and administered by the ACCC and state and territory regulators. 

We want to make sure that all Australians receive equal protection under the ACL, regardless of where they live. We also want to ensure that consumers have access to the right information so they can make informed choices about which products and services to buy. 

Details

The Australian Communications Consumer Action Network (ACCAN) believes that consumers need more information on broadband speeds and that this information should be clear and presented upfront. Broadband performance issues are the highest growing area of consumer complaints to the Telecommunications Industry Ombudsman, and ACCAN is regularly contacted by consumers about unusable broadband services.

ACCAN’s submission to the ACCC’s consultation on broadband speed claims highlights that information provided to consumers about broadband speeds is often confusing and can also be misleading as claimed speeds frequently don’t match reality.

Details

In July the ACCC released a discussion paper on telco industry claims to consumers about broadband speeds.

Broadband speed claims is an issue that ACCAN members and consumers regularly express frustration about. They can be confusing and misleading, because they often do not match the speeds services can actually achieve in real-world conditions. ACCAN welcomes the ACCC investigation into this area and believes that further guidelines for retail service providers (RSPs) are needed to improve advertising practices. Standardised comparable information on actual predicted performance to assist consumers navigate the market. The proposed Broadband Performance Monitoring and Reporting Program, which aims to test service performance, is needed to support and verify the claims made by RSPs.

Details

The Federal Government is working on a Trusted Digital Identity Framework (TDIF) project. The project aims to make it easier for people to have a single digital identity when accessing government services online. These services might include Medicare, tax, and Centrelink.

ACCAN has submitted to the Government on the process it has followed in the TDIF project so far.

Details

The Department of Communications and the Arts asked ACCAN to comment on whether the Do Not Call Register Regulations 2006 continue to play a valuable role in telemarketing. The Regulations support the Do Not Call Register Act 2006 by specifying some types of calls that are not intended to constitute telemarketing calls. Examples of these types of calls are product recall calls, fault rectification calls, and calls related to payments and bills.

ACCAN believes that the Regulations still play an important role in telemarketing, but think that some amendments could be made to strengthen consumer protections.

Details

In order to sign up with some businesses, such as phone companies or internet providers, consumers are often required to be able to prove their identity. This can be problematic for people who do not have the typical standard identification documents such as a driver licence or a passport.

This tip sheet is intended to outline alternative methods that are accepted by telecommunications companies, specifically, Telstra, Optus and Vodafone.

Details

Laptop with download progress bar on screenSimilar to the ACCC’s consultation on broadband speed claims, regulators in other countries are trying to ensure that ISPs deliver on their broadband speed claims.

In the UK, the regulator is considering forcing broadband and mobile operators to pay automatic compensation to customers when services fail or when they are suffering slow speeds.

Write comment (0 Comments)

About us

ACCAN in Action